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    ✦ Retail & E-Commerce

    Trusted by leading retail teams

    AI agents for modern retail brands.

    From order tracking to personalised recommendations. Automate the queries that flood your inbox and turn support into a revenue channel.

    LiveBenelux retailers drive revenue with multi-lingual AI agents.
    Book a Demo See E-Commerce Use Case

    See the Difference

    What happens when a customerneeds help at 10 PM?

    Before Certainly
    After Certainly
    Certainly AI | Online 24/7

    See the difference

    Watch how a customer's return experience changes with Certainly.

    Interactive demo · no audio, subtitled

    Always-on digital shoppers

    24/7 AI agents that help customers find products, compare options, and complete purchases. No queue, no wait..

    Revenue-driving conversations

    Turn every support interaction into a sales opportunity with personalised recommendations and proactive upsells.

    Empower your support team

    AI handles the repetitive queries so your agents focus on high-value conversations that build loyalty.

    97%

    Of website visitors leave without you knowing why

    6.5%

    Of total revenue driven by AI agent for D2C brands

    Certainly customer data

    20%

    Higher AOV with AI-guided product recommendations

    43%

    Resolution rate across 35k monthly conversations

    Certainly customer data

    Use Cases

    Serving everyretail workflow

    Product discovery
    Order tracking
    Returns & exchanges
    Cart recovery
    Subscription retention
    Multilingual support
    Delivery updates
    Omnichannel

    Challenges → Solutions

    Hover to see how Certainlysolves it

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    97% of visitors are invisible

    Most visitors leave without you knowing who they are or why they did not buy.

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    Zero-party data, real insights

    Consensual data from real conversations, fed into our analytics engine.

    • Zero-party insights in customers' own words
    • Deep behavioural analysis, not cookie guesswork
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    Returns are bleeding margin

    Every return costs $21 to process. Without self-service, your team drowns.

    "For every $1B in sales, retailers incur $145M in returns."

    , NRF / Appriss Retail, 2024

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    Prevent returns before they happen

    AI guides shoppers to the right size and fit before they buy.

    • Interactive size guides tailored to each product
    • Automated returns processing when needed
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    Peak season overwhelm

    Volumes spike 10-20× on Black Friday. Temp hires cannot match your brand voice.

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    Built for Black Friday

    AI absorbs the surge. No overtime, no temp hires.

    • Unlimited concurrent conversations
    • Campaign FAQs deployed in minutes
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    Cart abandonment at scale

    68% of carts are abandoned. Without real-time intervention, revenue walks away.

    "Respond in under 5 minutes: 100× more likely to convert."

    , Harvard Business Review

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    Turn browsing into buying

    AI guides shoppers from discovery to checkout.

    • Personalised recommendations from browsing history
    • Exit-intent recovery and automated upsell
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    Channel fragmentation

    Customers expect the same experience everywhere. Your team cannot be on every channel.

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    One agent, every channel

    Unified history across web, WhatsApp, Instagram, email, and more.

    • Channel-native rich media and product cards
    • Seamless handoff to humans with full context
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    Subscriber churn

    Customers cancel silently. By the time you notice, they are gone.

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    Save subscribers before they leave

    AI understands why they are leaving and offers real alternatives.

    • Personalised save offers from subscription history
    • Pause, skip, swap, or adjust frequency
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    Integrations

    Plug into your retail stack

    Connect to the platforms you already use, from your e-commerce engine and helpdesk to your email marketing and payment systems. Pull order data, trigger workflows, and sync customer context in real time.

    E-commerce PlatformsHelpdesk & TicketingEmail MarketingPayment GatewaysCRM SystemsAnalytics & BIOrder ManagementLoyalty Platforms

    Trusted by leading retail brands

    Ganni
    QuadLock
    vetsak
    House of HeBeauty
    The Fragrance Shop
    TruHeight Vitamins
    House of Harlow
    PaintYourLife
    Flawless Vape
    Feastables
    Rat & Boa
    Tiger of Sweden
    Joseph Joseph
    Ganni
    QuadLock
    vetsak
    House of HeBeauty
    The Fragrance Shop
    TruHeight Vitamins
    House of Harlow
    PaintYourLife
    Flawless Vape
    Feastables
    Rat & Boa
    Tiger of Sweden
    Joseph Joseph

    Sub-categories we serve

    Retail is not one conversation.

    Each sub-vertical has its own questions, returns, and compliance rules. Pick yours.

    Retail & E-commerce

    Fashion & Apparel

    Sizing, variants, image-based RMA, drops, cross-border.

    Consumer Electronics

    Specs, compatibility, warranty, RMA, B2B quotes.

    Beauty & Personal Care

    Shade match, ingredients, regimens, subscriptions.

    Home, Furniture & DIY

    Dimensions, white-glove, photo damage claims.

    Food, Beverage & Grocery

    Substitutions, allergens, slots, age verification.

    Health & Wellness

    Compliant claims, dosage, pharmacist hand-off.

    Selling apparel? See the Fashion E-Commerce playbook with sizing, multi-variant detection, and image-based RMA.

    Add Certainly to your stack.

    AI agents that drive 6.5% of total revenue for D2C brands. Zero queue times. Zero seasonal hiring.

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