Substitutions
Out-of-stock items lose the whole basket.
Agent suggests safe substitutions with allergen and price awareness.
Saves 23% of baskets
Industry · Food, Beverage & Grocery
Perishable baskets. Won't wait for a ticket.
Substitutions, allergens, delivery windows, recurring orders, recalls, and age verification. The agent that keeps a perishable basket on track.
Trusted by food and beverage brands
Flagship“Order tracking, allergen questions, and subscription changes all happen in one chat. Our team only sees the cases that need a human.”
Feastables · Better-for-you snacks
Higher containmentSubscription retentionAllergen-aware replies
10+
Food and beverage brands
2.5M+
Order and subscription chats
20+
Markets served
Snacks and confectioneryDTC subscriptionBeveragesMeal kits
Other brands kept anonymous under NDA.
$1.2T
Global online grocery by 2027
23%
Of grocery baskets need a substitution per order
32%
Subscribers churn over a missed dietary preference
11%
Lift in basket size with conversational discovery
Challenges and solutions
The conversations that decide the sale.
Every challenge below maps to a real customer message. Each is solved by an agent that takes action, not a script that reads back FAQs.
Allergens and dietary filters
An allergen miss loses the customer for life.
Agent applies the saved allergen profile across every reply, swap, and recipe.
Zero unsafe suggestions
Perishable delivery windows
Late or missed slots ruin fresh orders.
Real-time slot management with proactive reminders.
Cuts missed-slot tickets 40%
Recurring subscriptions
Weekly box churn is the largest LTV leak.
Pause, swap, change cadence, all in chat.
+26% subscriber retention
Product recall handling
Recalls need fast, accurate, traceable comms to the right buyers.
Targeted notifications and refund flow inside chat.
Cuts recall response time 80%
Age verification
Alcohol and tobacco need verified age at checkout.
Conversational age verification handed off to your verification provider.
Smooth, friction-free checkout
Meal planning
Customers want recipes that match dietary needs.
Agent suggests recipes and adds the basket in one click.
+18% basket size on planned weeks
Sustainability and packaging
Buyers ask about packaging and origin.
Verified answers from your supply-chain knowledge base.
Builds trust and repeat
Signature challenge · Substitutions and allergens
Out of stock should not mean out of basket.
A substitution refused or, worse, an allergen breach is the fastest way to lose a grocery customer. The agent reads stock in real time, applies the customer's saved allergen profile, and offers safe swaps with price clarity. The basket is preserved, the customer is safe.
- · Real-time stock check by store and slot
- · Customer allergen profile applied automatically
- · Honest price difference shown
- · Refund if substitution declined
Substitution + allergensReal-time stock
"Soy-free, please. The almond milk I usually buy is sold out for tomorrow's slot."
Oat M*lk Barista 1L
Soy-free, gluten-free. £0.20 less per litre.
Coconut M*lk Original 1L
Soy-free. Different flavour profile.
Cashew M*lk 1L
Contains tree nuts (filtered against your allergen profile).
Locked in for the 09:00–10:00 slot. Refundable if not delivered.
Recalls, recurring, and age
The work no one wants to do, done in chat.
Product recalls, age checks for alcohol and tobacco, and subscription edits all need fast, accurate handling. The agent does it natively, in the same thread the customer is already in.
80%
Faster recall communication
100%
Age-verified checkouts
ROI snapshot
See what an agent earns back, in your currency.
50,000
Cost saved
€258,750
per month
Revenue recovered
€187,500
per month
Customers retained
2,000
per month
Indicative figures from peer benchmarks. Your numbers depend on catalogue, region, and ticket mix.
Frequently asked
What buyers ask before they sign.
Can the agent suggest substitutions safely?
Yes. It checks live stock and the customer's saved allergen and dietary profile before offering swaps. Nothing unsafe is ever suggested.
How are allergens handled?
Customers can save profiles such as nut-free, gluten-free, vegan. The agent applies these across the whole conversation, including substitutions and meal plans.
Can it manage delivery slots?
Yes. It books, re-books, and reminds about slots in real time, including same-day and next-day with carrier integration.
Does it handle recurring subscriptions?
Yes. Pause, swap, change cadence, change address, all conversationally. No support form.
How are product recalls handled?
Targeted notifications fire to affected customers via web chat, email, and WhatsApp, with refund or replacement flow inside the same thread.
Can it verify age for alcohol or tobacco?
Yes. Verification happens conversationally and is handed off to your verification provider, so checkout stays smooth.
Does it suggest recipes and meal plans?
Yes. It suggests recipes that respect the customer's dietary profile and adds the basket in one tap.
Which integrations matter for grocery?
Shopify, Salesforce Commerce, custom OMS, carrier APIs, age-verification providers, and ERP via API or MCP.
Does it work in 100+ languages?
Yes. Same accuracy in English, Spanish, German, French, Arabic, and beyond.
How fast can we launch?
In as little as a week with rigorous testing. We can move as fast as your team can move.
Time-sensitive, allergen-safe, recurring revenue.
See an agent that protects baskets and subscribers in real time.
Other retail sub-verticals
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