Resources

Built for CX leaders making the agentic shift

One library. Playbooks, calculators, benchmarks and tools to move from pilot to production.

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AI Readiness Score

Six questions, one personalised score. See where your team stands and the next three moves.

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ROI Calculator

Project annual savings from AI deflection in 60 seconds. No email required.

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Business Case Generator

A seven-step wizard that turns your numbers into a one-page PDF for the board.

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Playbooks

Field-tested guides from production deployments

Step-by-step playbooks used by enterprise CX teams. Email required.

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Conversational Commerce Playbook

How leading retailers convert chat into checkout. Tactics, prompts, KPIs.

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Customer Support Playbook

The deflection, escalation and reporting model used by enterprise CX teams.

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Internal AI Automation Guide

HR, IT and operations workflows you can ship in the first 90 days.

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Calculators & tools

Quantify the case in minutes

Free calculators that turn assumptions into numbers your CFO will accept.

ROI Calculator

Project annual savings from AI deflection in 60 seconds. No email required.

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Plan Advisor

Three questions, one recommended plan. Built for CX leaders sizing their first deployment.

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Business Case Generator

A seven-step wizard that turns your numbers into a one-page PDF for the board.

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Ticket Analyzer

Drop in a sample. Get back the deflection rate, top intents and an AI build plan.

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CAM - Certainly Automation Mapper

Pinpoint the highest-ROI agentic use cases for your team in minutes. Scored, prioritized, ready to brief.

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Not ready to talk to sales?

Explore at your own pace

ROI Calculator

Calculate your savings in 60 seconds

See exactly how much AI agents would save your team. No email required.

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AI Readiness Score

How ready is your team for AI?

6 quick questions. Get a personalised readiness score and next steps.

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Free Playbook

Download the CX automation playbook

Step-by-step guide behind 1000+ agents deployed worldwide. Requires business email.

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Interactive demos

See an agent decide, route, and resolve

Live product demo

Two minutes of the platform end to end. Voiceover, no signup, no scheduling.

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Platform overview

How Certainly's agentic AI platform works: agents, models, channels, guardrails.

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Use cases

Customer support, conversational commerce, HR ops and more — see what agents handle today.

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Integrations & channels

200+ connectors across helpdesks, commerce, voice, messaging and your data stack.

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Industry demos

Vertical-specific scenarios for retail, finance, healthcare, iGaming and more.

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Knowledge & insights

Research, benchmarks and definitions

CX Academy

The executive hub for 2026 trends, benchmarks and playbooks.

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Insights

Field notes from production AI deployments. New analysis every week.

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Glossary

Plain-language definitions for the agentic CX vocabulary.

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Compare vendors

Honest, side-by-side breakdowns versus the vendors on your shortlist.

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Case studies

How GANNI, Tiger of Sweden and others scaled CX with Certainly.

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For partners

Build with us, refer to us

Agencies & BPOs

White-label the platform. Bill your clients. Keep the brand and the relationship.

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Referral programme

Earn up to 20 percent on first-year revenue when you introduce a brand.

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Partnership demo

A focused walkthrough for agencies and BPOs evaluating the platform.

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Need a guide?

Not sure where to start?

Twenty minutes with our team is faster than any download. We will map your stack, your volume, and the highest-ROI agent to launch first.