Which channels does Certainly support?

Certainly deploys the same AI agent across web, WhatsApp, Instagram, Facebook Messenger, SMS, and email, with no need to rebuild conversation logic per channel.

Which platforms does Certainly integrate with?

Certainly has native integrations with Shopify, Salesforce, Zendesk, Dixa, Freshdesk, Help Scout, Gorgias, and connects to any other system via webhooks, REST APIs, or MCP servers.

How long does it take to integrate Certainly with our existing stack?

Most native integrations (Shopify, Zendesk, Salesforce) connect in under an hour. Custom integrations via API or MCP servers typically land in weeks, not quarters, with pace set by scope and your team's readiness.

Can Certainly connect to legacy or internal systems?

Yes. Certainly supports any REST API, webhook, or MCP server, which means it can read from and write to legacy databases, internal CRMs, ERP systems, and custom-built tools.

Does Certainly work alongside our existing helpdesk?

Yes. Certainly is helpdesk-agnostic and runs as the AI resolution layer on top of Zendesk, Salesforce Service Cloud, Intercom, Dixa, Freshdesk, Help Scout, or Gorgias, with full handoff context preserved.

Platform · Integrations & Channels

Your stack stays.We slide right in.

Plug in your existing stack - CRM, helpdesk, knowledge base, or any tool you already use. No rip-and-replace, just clicks.

Shopify

Web chat

Instagram

Messenger

SMS

Voice

Connect your stack

An integration marketplace, not a short list

Hundreds of platforms across commerce, CRM, helpdesk, analytics, voice, and AI. If it has an API, webhook, or MCP server, Certainly can speak to it.

Shopify

Salesforce

Zendesk

HubSpot

Stripe

Intercom

Klaviyo

GA4

Magento

Gorgias

Segment

Tableau

Shopify

Salesforce

Zendesk

HubSpot

Stripe

Intercom

Klaviyo

GA4

Magento

Gorgias

Segment

Tableau

Freshdesk

Dixa

WooCommerce

Help Scout

Power BI

Braze

Kustomer

Looker

BigCommerce

Shopify Plus

Mixpanel

Hotjar

Freshdesk

Dixa

WooCommerce

Help Scout

Power BI

Braze

Kustomer

Looker

BigCommerce

Shopify Plus

Mixpanel

Hotjar

PrestaShop

Webhooks

Any API

Segment

Klaviyo

Tableau

GA4

Stripe

Gorgias

WooCommerce

HubSpot

Salesforce

PrestaShop

Webhooks

Any API

Segment

Klaviyo

Tableau

GA4

Stripe

Gorgias

WooCommerce

HubSpot

Salesforce

Built on something custom, legacy, or niche?

Tell us what you run. Our solutions team scopes the connector and confirms feasibility within one business day.

Don't see your stack? Just ask us

Channels

Every channel. One agent.

Your customers are everywhere. Your agent should be too. Deploy once, resolve on every channel.

Web chat

Resolve queries on your site before they ever become a ticket. Embed anywhere, on brand.

Live

Meet customers in the channel they prefer. Up to 70% containment on routine queries.

Live

Instagram

Handle DMs at scale, on brand. Containment without losing voice.

Live

Facebook Messenger

Resolve queries inside Meta without a human handoff.

Live

SMS

Text-based support, globally. Cut average handle time on routine queries.

Live

Email

Full-resolution AI replies, not auto-acknowledgments. Handle time cut by 30 to 50 percent.

Live

Integrations

Your favourite tools. Clicks, not code.

Each integration connects in minutes. Your agent reads, writes, and acts inside your systems automatically.

E-Commerce

ShopifyAny platformOrder dataProduct cataloguesCheckout flows

Your agent can look up orders, suggest products, handle returns, and update stock, all on its own.

CRM & Helpdesk

SalesforceZendeskDixaFreshdeskHelp ScoutAny CRMTicketingLive chat

It creates support tickets, updates customer records, and hands tricky questions to a human with all the context attached.

Marketing & Data

Email toolsAnalyticsCustomer data platformsLoyalty programmes

It can kick off email campaigns, fill in customer profiles, and send conversation data straight to your analytics.

AI & Knowledge

Web searchMCP serversKnowledge basesInternal documentation

Point your agent at any knowledge source, help docs, internal wikis, or live web search, and it learns from all of them.

Custom

Any APIWebhooksLegacy systemsInternal tools

If your tool has an API, Certainly can talk to it. Webhooks, custom endpoints, even that old system nobody wants to touch.

See it in action

How it works

Connect in minutes. Not months.

Pick your tools

Browse pre-built integrations. Shopify, Salesforce, Zendesk, or search for anything else. If it has an API, we can connect to it.

Shopify

Salesforce

Zendesk

Custom

Authenticate and map

OAuth, API keys, or webhooks. Authenticate in clicks, then map the data your agent needs, orders, tickets, products, customer records.

Connected

Your agent takes action

The agent can now read, write, and act inside your systems. Check order status, process refunds, create tickets, update CRM records, all autonomously.

Check order

Process refund

Create ticket

Update CRM

Your stack. Your channels.Our AI.

No rip-and-replace. No six-month integration project. Just connect and go.