80%
Of internal queries are repetitive
Industry data
70%
IT tickets are password resets
Gartner
24/7
Support without night shifts
Certainly
Days
To deploy, not months
Certainly
"Our HR team was spending 60% of their time answering the same twenty questions. Now the agent handles those, and our team focuses on the work that actually moves the needle."
Sarah Chen
VP of People Operations
Why are HR and IT the
most overstretched
departments in every company?
70% of IT tickets are password resets. HR teams answer the same twenty questions about leave, expenses, and benefits, every single day.
New hires wait days for answers that should take seconds. Employees across time zones can't get help outside office hours. Strategic work, culture, retention, development, gets pushed aside.
The irony? Companies invest millions in customer experience while their own people navigate broken intranets and unanswered emails.
70%
IT tickets are password resets
"Every password reset costs your IT team 15-25 minutes. At scale, that's the equivalent of two full-time engineers doing nothing but resetting passwords."
, Gartner, 2025
Before & After
Same situation. Completely different outcome.
Day One: New Hire Joins
Before
Sends 12 emails to HR, IT, and facilities. Waits 3 days for laptop setup instructions. Misses benefits enrolment deadline.
After Certainly
Opens Slack, asks the agent. Gets answers in seconds. Laptop provisioned automatically. Benefits enrolled before lunch.
Monday Morning: Password Reset
Before
Calls IT. Waits 45 minutes on hold. Loses half a morning of productivity. IT handles the same request for the 50th time today.
After Certainly
Messages the agent on Teams. Identity verified. Password reset in 30 seconds. Back to work.
Quarter End: Policy Questions Spike
Before
HR team buried in 'how much leave do I have?' and 'what's the expense policy for conferences?' emails. Strategic work stops.
After Certainly
Agent handles the spike automatically. HR team focuses on workforce planning and culture initiatives.
Capabilities
How does an AI agent handle every internal question instantly?.
Employee Onboarding
New hires get instant answers about policies, benefits, equipment, and processes. The agent handles day-one questions around the clock.
IT Helpdesk Automation
Password resets, software access requests, VPN issues, and troubleshooting, resolved in seconds. Your IT team focuses on real problems.
Policy & Compliance Q&A
Employees ask about leave policies, expense rules, or code of conduct in plain language. The agent gives accurate, up-to-date answers.
Leave & Absence Management
Request time off, check balances, understand approval workflows, all through a quick conversation. No forms, no portals, no friction.
Confidential Reporting
Provide a safe, anonymous channel for employees to report concerns. The agent collects details sensitively and routes to the right team.
Internal Service Requests
Facilities, procurement, travel booking, and equipment requests, employees describe what they need, the agent creates the ticket and tracks it.
From our clients
"The IT helpdesk transformation was immediate. Password resets alone used to consume two full-time headcount. Now they're automated completely, and our team works on infrastructure and security."
Marcus Williams
Director of IT
Global Retail Group
How it works
How do you deploy it? Three steps. Live in days.
Connect your systems
Plug in your HRIS, IT ticketing system, knowledge base, or internal wiki. The agent learns your policies, processes, and FAQs.
Define the scope
Tell the agent what to handle: onboarding questions, IT tickets, leave requests, or all of the above. Set escalation rules for sensitive topics.
Go live on your channels
Deploy on Slack, Microsoft Teams, your intranet, or any internal channel. Employees get instant answers from day one.
Connect your systems
Plug in your HRIS, IT ticketing system, knowledge base, or internal wiki. The agent learns your policies, processes, and FAQs.
Define the scope
Tell the agent what to handle: onboarding questions, IT tickets, leave requests, or all of the above. Set escalation rules for sensitive topics.
Go live on your channels
Deploy on Slack, Microsoft Teams, your intranet, or any internal channel. Employees get instant answers from day one.
Free Resource
The Internal AI Automation Guide
A practical framework for deploying AI agents across HR, IT, and operations, including ROI calculations, channel strategy, and change management tips.
What's inside the playbook
- A 12-step rollout used by CX leaders in 60+ countries
- Benchmarks: containment, AHT, CSAT, ROI by industry
- Templates, scorecards, and the exact agent-spec checklist
10 pages · PDF · Free download
FAQ
Common questions,straight answers.
Can the agent connect to our HRIS and IT ticketing systems?
Yes. Certainly integrates with BambooHR, Workday, ServiceNow, Jira Service Management, and many more. The agent pulls live data from your existing systems.
Does it work with Slack and Microsoft Teams?
Absolutely. Deploy the agent on Slack, Microsoft Teams, your company intranet, email, and web. Wherever your employees already communicate.
Do you integrate with our existing helpdesk?
Yes. As long as the platform exposes an API, we support it. Certainly connects natively to leading helpdesks, ITSM tools, and any system you already run.