Knowledge Base
Everything you need to ship with Certainly.
Concepts, how-tos, integrations, and platform notes for teams building and operating conversational AI.
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11 categoriesBefore you start
Common terms and definitions. Learn about conversational AI design and best practices.
Getting started
Set up your first agent and learn the basics of Certainly.
AI agents
Build, connect, and operate agents on the Certainly agentic platform: tools, knowledge, settings, web search, MCP, and I/O variables.
Building Assistants
Learn how to build your own conversational AI assistants using the Certainly platform.
Channel Integrations
Deploy Certainly assistants on your website, social media, and channels like Zendesk Messaging.
Other Integrations
Connect Certainly with your CRM, translation services, business intelligence tools, and more.
Maintenance & Analytics
Monitor performance of your conversational AI solutions and improve it over time.
APIs and SDKs
Integrate Certainly into your applications using our APIs and SDKs.
Release Notes & Status
Monitor the real-time status of the platform and catch up with the latest release notes.
Partners onboarding
Resources for Certainly partners getting started.
Professional support
Operational guidance for the professional support team and customers.
Onboarding Academy Token required
The Classic Onboarding course
A guided, lesson-by-lesson path for teams rolling out Certainly Classic. Access requires the token included in your onboarding email.
Recently published
LatestWalk-through of the agentic platform
A short introduction to the agentic platform with links to every step: tools, knowledge, settings, web search, MCP, and I/O variables.
Tools in the agentic platform
Tools are the hands of your agent. Add HTTP calls, internal actions, and platform functions so the agent can do work, not only talk.
Knowledge base for your agent
Ground answers in your own content with a connected knowledge base, so the agent can cite, paraphrase, and stay accurate.
Settings of the agentic platform
Add provider API keys, pick the default model new agents inherit, and configure a cross-vendor fallback so a single provider outage does not silence the bot.
Web search for your agent
Turn on the native web search tool from the agent Configuration, restrict it to an allowlist of domains, and tell the agent in the prompt when to use it.
MCP tools in the agent
Connect a Model Context Protocol server and the agent gains every tool that server exposes. Tools are discovered automatically.