The #1 Conversation Builder for Online Stores

Create a digital twin of your best salesperson

Use personalized conversations to understand your shoppers better and help them find exactly what they need, when they need it, all while improving your conversion rates and reducing returns.

Proprietary Conversational AI
No-code Platform

Trusted by companies worldwide

Carlsberg
Trustpilot
Booking
Daniel Wellington
Tiger Of Sweden
The Fragrance Shop
CCP Games
Magasin
Interflora
Rockwool
Feastables
Ganni
Rat & Boa
SikSilk
Discovery
A smiling woman buys a watch with the help of a Certainly AI chatbot.
support & experience

Empower brand interactions with your customers

The AI assistant personalizes customer experience, delivering dynamic support, reducing wait time, helping with purchase, checkout, order status, returns and more. Provide smooth customer journeys and ticket deflection at scale, 24/7.

Revenue & Growth

Technology like no other to generate ecommerce revenue

Turn your ecommerce into Certainly Conversational Commerce. The AI bot guides the shopping experience like your best salesperson, listening to your visitors’ wishes, taking them to the right products, adding items to cart, upsell, etc.

INSIGHTS & RESULTS

Brands using Certainly wow customers with every interaction

50%
Tickets solved without human touch
20%
Increase of average order value
3x
Increase in website conversions
30
Days to full return on investment
Integrations

Seamless one-click integrations

No-code template integrations for business users and hyper-flexible APIs for developers. A dedicated team will help you connect Certainly Conversational Commerce to all your business systems in no time.

Certainly integrates with Zendesk
Year Winner
Best Chatbot Solution
Certainly integrates with Shopify
Year Winner
Best Chatbot Solution
Certainly integrates with Gorgias
Year Winner
Best Chatbot Solution
Certainly integrates with Freshdesk
Year Winner
Best Chatbot Solution
Certainly integrates with Microsoft
Year Winner
Best Chatbot Solution
Certainly integrates with UPS
Year Winner
Best Chatbot Solution

Testimonials

The ability to embrace variations in the way different people communicate is one of the major strengths of the Certainly platform.

katrine-marcussen
kmd
Katrine MarcussenBusiness Developer, KMD

Certainly has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock.

ulrik-kjaersgaard-larsen
pakkedk
Ulrik Kjærsgaard LarsenFounder and CEO, Pakke ApS

Certainly enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company.

anders-rahr
ic-group
Anders RahrSenior Vice President, IT & Logistics, IC Group A/S

Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement.

darren-hua
tobii
Darren HuaTechnical Support Enginner, Tobii

The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Certainly was able to handle both huge amounts of content and complicated dialogues.

regin-jensen
aio
Regin JensenCEO, AIO

I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided.

ana-etxebarria
siksilk
Ana EtxebarriaCustomer Experience Officer, SikSilk

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

david-einarsson
ccp-games
David EinarssonSenior Project Lead, CCP Games

We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%.

nadin-kempel
tiger-of-sweden
Nadin KempelHead of Customer Service, Tiger of Sweden

I'm a teacher, and our students use Certainly to build different chatbot solutions for different industries - they consistently report that it's user friendly and easy to get started with the Certainly Platform.

peter-rudbeck
copenhagen-business-school
Peter RudbeckTechnology Consultant, Copenhagen Business School

The good thing about using the Certainly platform is that we only need to maintain the English language. We then use Webhooks to scale it to support 8 languages without putting in a lot of effort.

tonni-buur
trustpilot
Tonni BuurVice President of Global CX Services, Trustpilot

We love our bot because he is hardworking, always helpful, available 24 hours a day which makes him an indispensable part of our small customer service team.

nina-toiviainen
booking
Nina ToiviainenSenior Manager Service Delivery, Booking.com

Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly

jess-cervellon
feastables
Jess CervellonCX Strategy & Operations Leader, Feastables