The number one AI chatbot platform using conversations to maximize profits and boost efficiencies for ecommerce brands? Certainly.
Certainly is trusted by leading ecommerce brands around the globe
The Certainly Platform is built from the ground up with ecommerce in mind. With our half a decade’s experience working with pure-play brands and hybrid stores, we know online sales inside and out.
By focusing on ecommerce, we understand the specific needs of online merchants
Our proprietary AI comes with premade templates and intents for 90% of the most common customer queries
We understand your customers’ needs, and have millions of conversations with users worldwide to build from
Have engaging conversations with your customers using our propriety, ecommerce focused Natural Language Understanding (NLU), supplemented with integration to Large Language Models (LLMs) like OpenAI’s ChatGPT.
Contextual understanding to avoid user frustration
NLU to always understand your customers
LLM integration for unique, humanlike responses
“95% of customer service inquiries for one of our customers were solved with Certainly. Oh, and the AOV of customers who used Certainly's AI chatbot is 20% higher!”
No-code template integrations for business users and hyper-flexible APIs for developers.
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higher conversion rate
increase in CS efficiency
Smooth handover to agents for the tickets that need a human touch
SMS, social media, email: reach your customers wherever they are with our omnichannel set-up
Connect your Certainly chatbot to your Shopify account in seconds
From inventory to FAQs, your chatbot will know your store inside out
Native integrations to your helpdesk, CRM, and support channels
Take a look at what our customers say, from fashion brands driving efficiencies in their customer service to snack food brands boosting conversions.
Meet our customers
“Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.”