The #1 Conversation Builder for Online Stores

Create a digital twin of your best salesperson

Use personalized conversations to understand your shoppers better and help them find exactly what they need, when they need it, all while improving your conversion rates and reducing returns.

Proprietary Conversational AI
No-code Platform

Trusted by companies worldwide

Joseph Joseph
Lucy & Yak
The Fragrance Shop
CCP Games
Rat & Boa
A smiling woman buys a watch with the help of a Certainly AI chatbot.
support & experience

Empower brand interactions with your customers

The AI assistant personalizes customer experience, delivering dynamic support, reducing wait time, helping with purchase, checkout, order status, returns and more. Provide smooth customer journeys and ticket deflection at scale, 24/7.

Revenue & Growth

Technology like no other to generate ecommerce revenue

Turn your ecommerce into Certainly Conversational Commerce. The AI bot guides the shopping experience like your best salesperson, listening to your visitors’ wishes, taking them to the right products, adding items to cart, upsell, etc.


Brands using Certainly wow customers with every interaction


Tickets solved without human touch


Increase of average order value


Increase in website conversions


Days to full return on investment


Seamless one-click integrations

No-code template integrations for business users and hyper-flexible APIs for developers. A dedicated team will help you connect Certainly Conversational Commerce to all your business systems in no time.

Certainly integrates with Zendesk
Year Winner
Best Chatbot Solution
Certainly integrates with Shopify
Year Winner
Best Chatbot Solution
Certainly integrates with Gorgias
Year Winner
Best Chatbot Solution
Certainly integrates with Freshdesk
Year Winner
Best Chatbot Solution
Certainly integrates with Microsoft
Year Winner
Best Chatbot Solution
Certainly integrates with UPS
Year Winner
Best Chatbot Solution


Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.

Jess Cervellon
Jess CervellonCX Strategy & Operations Leader, Feastables

Having half our tickets resolved automatically has made a huge difference to the Customer Service team!

Lucy Greenwood
Lucy & Yak
Lucy GreenwoodCEO & Founder, Lucy & Yak

With the NLU and loads of customization in the Canvas... Certainly allows for a very flexible configuration which we couldn't find anywhere else.

Richard James
Rat & Boa
Richard JamesHead of Digital, Rat & Boa

I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided.

Ana Etxebarria
Ana EtxebarriaCustomer Experience Officer, SikSilk

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond. They go above and beyond in explaining best practices, often proposing clever solutions to what I'm trying to achieve.

David Einarsson
CCP Games
David EinarssonSenior Project Lead, CCP Games

The general experience has been great so far. The main advantage for me is that the platform is flexible and versatile. I can use Certainly in any possible ways, and if something is currently not possible, they'll work on making it happen.

Oleksandr Chubarov
Oleksandr ChubarovCustomer Care Operations Manager, mSpy