Since 2017 路 Copenhagen
Your customers deserve someonefighting in their corner.
In 2017, our founders tried to spend thousands online and were met with scripted bots, dead-end FAQs, and 48-hour email waits. Buying something expensive should feel like the best store in the world. It felt like shouting into a void.
That frustration became a company. If customers trust you with serious money, the experience has to match. That is why Certainly exists.
1000+
Agents deployed worldwide
Fortune 500 to creators
50M+
Conversations
Every one taught us something
Any
Integration
If it has an API, we connect
9yr
In the industry
Not newcomers
The team that builds Certainly, somewhere warmer than Copenhagen.
Our leadership team. Yes, the fluffy one outranks everyone. Chief Belly Rubs Officer.
The problem we saw
Most CX "solutions" were builtfor the company, not the customer.
The old way
Scripted chatbots that break the moment a customer says something unexpected. Every new question means someone manually builds another flow.
< 30%
resolution rate
The DIY trap
Raw LLMs are powerful but unfinished. No channels, no integrations, no guardrails. Companies spend months building infrastructure instead of helping customers.
6-12mo
to deploy
The ticket machine
CRMs were designed to organise work for humans, not do the work. They manage tickets. They don't resolve problems. Customers wait.
24hr+
avg response
Who we are
We're the guides.Not the heroes.
We've been in the AI and customer experience space since before it was fashionable. While others were still debating whether chatbots were viable, we were already deploying them for some of the world's most demanding brands.
Our team has implemented AI across industries you'd expect, financial services, e-commerce, SaaS, and plenty you wouldn't. We've built agents for MrBeast's Feastables that drove $6.24 million in revenue. We've handled 97% containment rates for Fintiba, helping international students navigate German bureaucracy in multiple languages.
But here's what actually matters: every single one of those deployments was different. We don't believe in one-size-fits-all. The best AI solution for a gaming company in South Africa looks nothing like the right approach for a phone accessories brand in Australia. And that's the whole point.
Agentic AI
Thinks, decides, acts
Every channel
Web, Meta, SMS, Email & Voice
Human handoff
Seamless escalation
AI Insights
Topics, sentiment, gaps
We listen before we build
Every engagement starts with understanding your world, your customers, your stack, your pressure points. We don't have a template we push on everyone.
Bespoke over off-the-shelf
One-size-fits-all doesn't fit anyone well. We craft solutions around your business, not the other way round. That's how Feastables gets a different agent than Fintiba.
Honest about what AI can't do
We'll tell you when a human should stay in the loop. We'll tell you when AI isn't the answer. That honesty is why our clients stick around for years.
Your customers are the hero
We're not here to be the headline. We're here to make your customers feel heard, helped, and happy, at 2am on a Sunday, on WhatsApp, in any language.
Our journey
We've been doing thisfor a while.
Not newcomers. Not trend-chasers. Just a team that's been quietly building the best AI agents since 2017.
2017
Founded in Copenhagen after our founders tried buying luxury goods online and hit a wall of scripted bots, dead-end FAQs, and 48-hour email waits. They knew there had to be a better way.
2019
First Fortune 500 deployment. Proved that agentic AI could work at enterprise scale, not just in demos.
2023
Acquired by Private Equity. New backing, same mission, bigger ambitions.
2024
1000+ agents deployed worldwide. From financial services in Germany to gaming in Africa, each deployment completely bespoke.
2025
Crossed 50 million customer conversations handled. Quietly became one of the most experienced teams in the space.
2026
Still here. Still building. Still refusing to ship anything that isn't right for the customer in front of us.
Copenhagen 路 Denmark
Built to a Danish standard
In Denmark, we don't ship until it's right.
There's a reason Scandinavian design is trusted worldwide. It's not about decoration, it's about getting every detail right, stripping away the unnecessary, and building things that genuinely work for the people who use them. That philosophy runs through everything we do at Certainly.
Being Danish-built means something. It means GDPR isn't an afterthought, it's in our DNA. It means EU data residency by default. It means honest conversations about what AI can and can't do, rather than overpromising and underdelivering. And it means a quiet confidence that comes from nine years of doing this well, not loudly, but thoroughly.
Hygge isn't just a lifestyle, it's an engineering principle.
Ready?
Let's build somethingyour customers will love.
No pitch decks. No pressure. Just a conversation about what your customers need and whether we're the right team to help.