See it in action
Shopify + Certainly. Live.
The Shopify MCP
Not an API wrapper.A native connection.
MCP (Model Context Protocol) gives our AI agent structured, semantic access to your entire Shopify ecosystem. Products, orders, customers, webhooks. all in real time, all reliable.
Product discovery
Search, filter, and recommend products from your catalogue in real time. The agent understands synonyms, sizing, colour variants, and customer intent.
Cart management
Add products to cart, update quantities, apply discount codes, and guide customers through checkout. all inside the conversation.
Order intelligence
Pull order status, tracking numbers, return eligibility, and fulfilment details instantly. No more 'let me check and get back to you'.
Event triggers
Listen for cart abandonment, checkout started, order placed, and other Shopify webhooks to proactively engage customers at the right moment.
Metadata & tagging
Read and write product metafields, customer tags, and order notes. Your agent enriches data with every conversation.
Duplicate variant detection
Identify when customers are about to order the same product in a different variant they already have. reducing returns before they happen.
Beyond the basics
What makes this integration different.
Most Shopify chatbots answer FAQs. Certainly's agent sells, prevents returns, and turns every conversation into a data-rich touchpoint.
Proactive engagement
Trigger conversations based on browse behaviour, cart value thresholds, exit intent, or time on page. Your agent doesn't wait to be asked. it intervenes when it matters.
Multi-store & multi-locale
One agent across multiple Shopify stores, languages, and currencies. We've done it with QuadLock across their global setup and know the edge cases others miss.
Return reduction
The agent checks sizing guides, compares variants, flags duplicate orders, and validates product compatibility before the customer checks out. Fewer returns, higher NPS.
Conversational merchandising
Surface upsells, cross-sells, and bundles contextually based on what the customer is browsing or has in their cart. No popups. just helpful suggestions in the flow of conversation.
Customer spotlight
QuadLock:Multi-store, multi-locale, one agent.
QuadLock runs multiple Shopify stores across different regions and languages. Certainly's AI agent connects to all of them, handling product lookups, order queries, and sizing advice in the customer's local language. with full awareness of regional pricing, inventory, and shipping rules.
Multiple
Shopify stores
Global
Languages & currencies
Real-time
Inventory per region
Lower
Return rate
Getting started
Live in days,not months.
Connect your store
Install the Certainly app or connect via MCP. Your product catalogue, orders, and customer data are available instantly.
Configure your agent
Set up product recommendations, sizing logic, return policies, and proactive triggers. Use natural language. no flowcharts.
Go live everywhere
Deploy on your storefront, WhatsApp, Instagram, email, and more. One agent, every channel your customers use.
Connect your store
Install the Certainly app or connect via MCP. Your product catalogue, orders, and customer data are available instantly.
Configure your agent
Set up product recommendations, sizing logic, return policies, and proactive triggers. Use natural language. no flowcharts.
Go live everywhere
Deploy on your storefront, WhatsApp, Instagram, email, and more. One agent, every channel your customers use.
100+
Shopify stores
Powered by Certainly
MCP
Native protocol
Deep Shopify integration
Same day
To go live
With Shopify MCP
GDPR
Compliant
Enterprise-grade security
Questions