Dimensions and room fit
Buyers fear it will not fit through the door, the lift, or the room.
Agent walks through measurements and shows clearance and walking space.
Cuts size returns by 32%
Industry · Home, Furniture & DIY
High AOV. Higher anxiety. Close it in chat.
From will-it-fit and white-glove delivery to damage claims and project bundles, an agent that handles high-AOV conversations from cart to assembly.
Trusted by furniture and home brands
Flagship“Will-it-fit, delivery scheduling, and post-delivery questions all handled in one thread. The conversation runs the order, not the form.”
VETSAK · Modular furniture, multi-region
Higher checkout completionFaster damage claimsWhite-glove upsell
8+
Furniture and home brands
1.8M+
High-AOV conversations
14
Markets served
Modular furnitureBedroom and beddingOutdoor and gardenDIY and tools
Other brands kept anonymous under NDA.
$766B
Global home and furniture market by 2027
37%
Carts abandoned over delivery and dimension uncertainty
$420
Average AOV across furniture and home
29%
Damage claims that could be self-resolved with photo
Challenges and solutions
The conversations that decide the sale.
Every challenge below maps to a real customer message. Each is solved by an agent that takes action, not a script that reads back FAQs.
Bulky delivery scheduling
Two-week windows lose customers at checkout.
Real-time slots with conversational re-scheduling and reminders.
+19% checkout completion
White-glove and assembly
Customers want assembly but the upsell flow buries it.
Agent offers assembly at the right moment with a clear price.
+24% attach rate
Damage claims with photo
Returns coordination eats Tier-1 hours.
Photo upload triages: refund, replace, repair, or human review.
Claim time from 11 min to 90s
Stock by store
Customers want to see local stock or click and collect.
Real-time inventory across stores with route to nearest.
Drives 14% omni revenue
Project bundles
Renovation projects need a coordinated bundle, not a single SKU.
Agent builds bundles from your catalogue with full price breakdown.
+38% AOV on project carts
Care and warranty
Long-life products mean care and warranty questions for years.
Agent handles care guides, warranty claims, and replacement parts.
Resolves 90% without escalation
Trade and B2B accounts
Designers and trades want quick quotes and trade pricing.
Verified trade flow with bulk quotes inside chat.
Trade conversion +21%
Signature challenge · Will it fit?
The question every furniture buyer asks before paying.
Sofas, beds, wardrobes. Every high-AOV item depends on one anxious question. The agent works through doorway widths, room dimensions, and walking space, and only then offers checkout. Confidence is the conversion driver.
- · Doorway, lift, and stairwell clearance
- · Walking space after placement
- · Detachable arms, legs, and flat-pack options
- · White-glove with assembly in the same flow
Will it fit?Room and doorway check
"Will the Hampton 3-seater fit through a 78 cm doorway and into a 4.2 by 3.6 m living room?"
Yes. The sofa is 92 cm deep and ships with detachable arms (78 cm flat), so it clears your doorway. Fits with 95 cm walking space. Want me to schedule a 4-hour delivery window with assembly?
Damage claims, settled by photo
A scratched corner is not a 12-day saga anymore.
Customer photographs the damage. Agent classifies as refund, replace, repair, or human review, and triggers the right flow on the spot.
90s
Average claim resolution time
70%
Claims resolved without human review
ROI snapshot
See what an agent earns back, in your currency.
5,000
Cost saved
€63,000
per month
Revenue recovered
€147,000
per month
Customers retained
200
per month
Indicative figures from peer benchmarks. Your numbers depend on catalogue, region, and ticket mix.
Frequently asked
What buyers ask before they sign.
Can the agent check if a sofa fits through a doorway?
Yes. The customer shares doorway and room measurements in chat, and the agent confirms clearance and walking space using your catalogue dimensions.
Does it integrate with delivery scheduling?
Yes. It reads real-time slots from your carrier and books, re-books, or cancels conversationally, with proactive reminders.
Can it handle photo damage claims?
Yes. The customer uploads a photo, the agent classifies severity, and it routes to refund, replacement, repair, or human review automatically.
Does it support stock by store and click and collect?
Yes. Real-time inventory across stores, with route to nearest and reservation for collection.
Can it build a project bundle?
Yes. For example a kitchen refresh: countertop, sink, taps, and matching accessories, with one price breakdown.
What about trade and designer accounts?
Yes. Verified trade users get bulk quotes, trade pricing, and access to extended ranges, all inside chat.
Can it sell white-glove assembly?
Yes. The agent offers it at the right moment in the conversation with a clear price, not buried in checkout.
Does it remember the project across visits?
Yes. Conversation history is persistent so a renovation project picks up where the customer left off.
How does it handle long-life warranty?
Furniture warranties run 5 to 25 years. The agent verifies coverage, requests photos, and books a service or sends parts.
How fast can we launch?
In as little as a week with rigorous testing. We can move as fast as your team can move.
From will-it-fit to white-glove, in one chat.
See an agent that handles every step of a high-AOV furniture sale.
Other retail sub-verticals
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