Sell More with Conversational Commerce
Elevate your online store by guiding shoppers from first click to checkout with instant, tailored product suggestions, seamless in-chat payments, and 24/7 assistance—so no sale slips through the cracks.
Reduce Cart Abandonment
Boost Conversion Rates
Why Choose Certainly for E-commerce?
Always On: Serve customers day and night—no downtime, no waiting, just instant answers and smooth journeys.
Smart Recommendations: Delight shoppers with AI-driven product suggestions that feel personal and timely.
Upsell Like a Pro: Increase basket size with automated cross-sells, bundles, and perfectly timed nudges.
Boost Conversions: Turn browsers into buyers with real-time, tailored support that removes friction at checkout.
"Having more than half our tickets resolved automatically has made a huge difference to the Customer Service team!"
Beau Micallef, Director of Consumer Success at Quadlock
Customers hate bad chatbots.
So do we.
That's why we build AI agents with generative and visual abilities. This means that the AI agent will actually perform as a human agent—using and understanding natural language and all it's nuances, and being able to view and understand images.
Rat & Boa’s AI Agent: Cleverbot for Customer Care
UK-based contemporary women’s clothing brand Rat & Boa transformed their customer service with an AI agent built on the Certainly Platform. Cleverbot now handles over 9,000 conversations monthly, boosting efficiency by 75% for customer service agents and addressing 50% of inquiries about stock availability.
How It Works
Set Up
We handle everything—from setup to integrations—so your team can start seeing value immediately.Automate
Certainly automates repetitive tasks and answers common queries instantly, improving efficiency.Optimize
Use our reporting and insights to refine and enhance your support operations continuously.
"Generative AI coupled with a highly customisable canvas give us a level of safety and flexibility we couldn’t find with any other platform.
Richard James, Head of Digital at Rat & Boa
Actionable Customer Insights
Your AI Agent isn’t just chatting, it’s reporting for duty.
With Certainly, every interaction becomes a goldmine of insight. Our Business Report shows exactly how your AI agent impacts revenue, support efficiency, and customer satisfaction—without the guesswork.
Track resolved tickets, cost savings, and intent performance in real time. Spot drop-offs, content gaps, and top-converting flows, all in one place.
It’s more than reporting, it’s your AI’s roadmap to doing better business.
Actionable data. Scalable results. The Certainly way.
Powerful Conversation Analytics
Get detailed KPI reports and conversation summaries that help you track performance and uncover trends.
Smarter Optimization with Real-Time Data
Quickly improve flows and automation using insights based on actual user behavior and sentiment.
Insights for Every Department
From Support and Marketing to IT and C-suite—our data helps every team align on what your customers are thinking, feeling, and needing.
Proven Results
20% Conversion Rate Increase
25% Drop in Cart Abandonment
Built for E-commerce
Sell more, support less. Certainly automates conversations across the entire customer journey — from product questions to order updates and returns. Our AI plugs into your stack and keeps customers happy while your team focuses on growing the business.
