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Your full-stack, Conversational AI Platform? Certainly.
Trusted by leading companies
What’s your main focus right now?
Whether you're in Support, Marketing, IT, Business Intelligence, or the C-suite, you're familiar with the multitude of pressing challenges your business faces. Let us help you navigate these challenges with the power of AI.
You want to improve the user experience of your customers AND lower your cost? Certainly
We are all about customer service at scale. Take the heat off your Customer Support team and give them the time to focus on the conversations that require a human touch.
Limitless scalability
Our AI seamlessly integrates into your operations, offering instant scalability without extra costs. Together, we'll build a solution tailored to your needs, ensuring quick responses to customer queries in seconds, 24/7, across over 14 languages
Certainly Integrations Hub: Where Flexibility Meets Expertise
Our technology ensures limitless options for the future, supported by expert AI application assistance and proactive solution suggestions tailored to your business needs. Cut 90% of development time with premade integrations or easily build your own.
Omnichannel support
Foster meaningful conversations across multiple channels, including your website, SMS, Instagram, WhatsApp, Messenger, your proprietary mobile app, and more. Ensure seamless engagement regardless of how customers choose to connect with you
Streamline Your Customer Support
A great support team is an efficient support team. Make sure your humans are working on the customer experiences that makes sense and let us do the rest automatically.
of queries resolved without a human touch
Coolparcelfaster ticket resolution when handled by the chatbot first
RAT & BOA
Revenue generation? Certainly.
Build flows to increase revenue, with our no-code flow builder.
Proven Ai to increase funnel
Continuously trained for larger companies, with pre-made multilingual content to cover 90% of your consumers' questions. Use it out-of-the-box or create company-specific data.
Customer acquisition
Reduce your funnel line and boost AOV. Certainly Chatbots can upsell, cross-sell, collect emails for marketing, show products, and lead visitors to the right landing pages.
Invaluable customer insights.
Facing the challenge of limited visibility into user behavior and struggling to obtain quality feedback? Certainly offers a game-changing solution. Engage users effortlessly through our bot's interactive and enjoyable interactions, boosting customer engagement. Leverage these conversations to uncover crucial insights into site gaps and unearth potential new product ideas. With Certainly, transform customer interactions into strategic advantages for your business.
Reports and aggregated insights
Simplify performance analysis by tapping into KPI Reports and Aggregated Conversation s Insights.
Data-driven optimization
Fast optimization of flows and conversations based on user behavior and feedback immediately available to you.
Insights for all teams
Use the data insights across your business: Sales, Support, IT, Marketing, Business Intelligence, C-suite and more. Gain qualitative, actionable understanding of your customers' journey.
What could your customers teach you?
Through analyzing data collected by their Certainly bots, our customers found that 30%-50% of queries were pre-purchase questions about product features!
Want to get new customers and keep them?
In an increasingly uncertain market, customers who engage in meaningful conversations are vital for your business's success. At Certainly we interact and solve problems, not “just” a chatbot.
Human-like interactions
Customize your bot for authentic interactions. From cute to classic, infuse your brand's personality into every touchpoint. Because nobody wants to chat with a boring robot.
Post-sales support
Offer automated support on FAQ, shipping, delivery, returns, and more. Quick ticket deflection means less waiting time, higher CSAT, NPS, and customer lifetime value.
Increase brand loyalty
Keep your customers engaged by signing them up to community newsletters based on their customer profile. Provide user-tailored offers based on purchase history and intent.
Your customers will thank you!
The buyer’s journey doesn’t start or end at a signed contract or check-out. Certainly customers don’t just see a spike in conversion rates, but also satisfied customers!Application of AI? Certainly
We help companies build the business case for conversational AI. Finding the spot, where AI is not hype, but creates actual value.
Where to use
How to implement
Find the added value of AI
Cost based on language Model and Business Models
The Challenge of Quantifying AI's Impact
Understanding and quantifying the impact of AI can be daunting. Businesses often struggle to develop a tangible business case around AI, facing difficulties in measuring the potential benefits and returns. This is where we step in.
Beyond the Hype: Practical AI Application
AI is often surrounded by hype, but we focus on its practical, value-adding aspects. Our expertise lies in distinguishing speculative trends from genuinely transformative AI applications, ensuring your investment reaps tangible benefits.
Setting the right AI strategy
Certainly.io steps in at this crucial point, helping companies navigate the complexities of AI strategy and implementation. We specialize in evaluating AI's impact and developing strong business cases for its adoption.
Certainly integrations hub
We created tons of template integrations for you to use out-of-the-box. And if you need more options and flexibility, connect your bot with APIs and Webhooks.
