Peak backlogs
Autonomous resolution at the top end.
Certainly Platform
The AI agent SaaS built for high-volume customer support
Ticket volume is up. Headcount is frozen. Certainly automates 60 to 80 percent of inbound conversations on average (up to 97 percent for top performers), runs inside your existing helpdesk and CRM stack, and goes live in weeks across every high-volume support channel. No rip-and-replace.
Timelines are typical, not guaranteed. Actual go-live depends on your team's review cycles, user testing, and integration scope.
Up to 97%
Autonomous resolution
60–80% on average
−30–50%
Average handle time
On automated intents
+5–15
CSAT points
Versus pre-deployment
~2 wk
Typical go-live
With thorough UAT
Trusted by enterprise CX teams
mSpy
mSpy
Built for scale
High-volume support,solved
Six pressure points that break traditional support stacks. One platform, six answers.
Response time
<s
Median first response, always on.
Repetitive tickets
Resolved end to end. No human touch.
Every channel
1 agent
One configuration, every surface.
Multilingual
Languages on one agent, not 14 forks.
Reporting
3 layers
Traffic, business impact, AI insights.
What you get
Five layers.No rip-and-replace.
From autonomous AI agents to enterprise security, Certainly pulls together the layers high-volume CX teams normally have to assemble themselves. Here are a few of the headline ones.
AI Agents
Goal-driven agents that reason through edge cases, take actions in your systems, and resolve queries end-to-end. Not a scripted chatbot. Learn more
AI Flexibility
Run Claude, GPT-5, Gemini, Llama, and hundreds more from one platform. Automatic failover, cost optimisation, zero lock-in. Learn more
Integrations & Channels
Plug into your existing helpdesk, CRM, and commerce stack, plus web, WhatsApp, Meta, SMS, and email. Learn more
Data & Reporting
Three-layer analytics: traffic, business impact, and AI insights. Track resolution rates, deflection savings, CSAT, and revenue. Learn more
And plenty more: voice AI, proactive engagement, knowledge management, agent assist, custom workflows, multi-brand support, and the rest of the toolkit modern CX operations need. See the full platform in a demo →
Integration Agnostic
Plug into the stackyou already run
Certainly is the AI layer on top of your existing helpdesk, CRM, and commerce platforms. No rip-and-replace.
Enterprise proof
How Fintiba scaled to97% autonomous resolution
A regulated fintech serving 500,000+ international students replaced a brittle decision-tree bot with Certainly agents, and turned support from a cost center into a 24/7 advisory layer.
Fintech · DACH + globalThe challenge
Fintiba's blocked-account product handles visa-critical money transfers for international students worldwide. Inbound volume spiked every admissions cycle in dozens of languages and across multiple time zones. The legacy chatbot resolved less than half of conversations and routed the rest to a human team that could not scale linearly with applicant growth.
The Certainly Platform deployment
Fintiba launched goal-driven AI agents on Certainly with native helpdesk integration, identity-aware tool calls into the account system, and multilingual coverage from day one. Agents now handle KYC questions, document status, transfer timelines, and escalations end-to-end, with humans reserved for edge cases that require judgment.
"Certainly's agents resolve almost everything our students throw at them, in any language, at any hour. We finally have support that scales with the business."
Baseline → Result
Autonomous resolution
<50%97%
Average response time
Hours<3 sec
Languages covered
1–230+
Coverage window
Office hours24 / 7 / 365
Industry containment benchmark: under 65% (Gartner, 2024).
"Certainly did not give us a chatbot. They gave us a revenue channel. The agent sounds like us, sells like us, and our customers genuinely enjoy talking to it."
Why Certainly
Chosen by CX leadersevaluating their next-generation AI support stack
Helpdesk-agnostic
Keep your existing helpdesk and CRM. Add an AI layer that resolves work end-to-end inside the tools your team already lives in.
Model-agnostic
Pick the LLM that fits each task. Claude for nuance, GPT-5 for reasoning, smaller models for cost. Switch in seconds, no re-platforming.
Outcome-aligned
Pricing and onboarding are tied to resolution rates and CSAT, not seat counts. We measure the same KPIs your CX board reviews.
Platform FAQ
Questions fromCX leaders
What is the Certainly Platform?
The Certainly Platform is an agentic AI SaaS for customer support. It deploys AI agents that resolve tickets end-to-end across web, WhatsApp, Instagram, Facebook, SMS, and email, with native integrations into your existing helpdesk and CRM stack.
What is the Certainly Platform?
The Certainly Platform is an agentic AI SaaS for customer support. It deploys AI agents that resolve tickets end-to-end across web, WhatsApp, Instagram, Facebook, SMS, and email, with native integrations into your existing helpdesk and CRM stack.
Can the platform handle high support volumes?
Yes. The platform is built for enterprise volumes and automates 60 to 80 percent of inbound conversations on average, with our top performers reaching up to 97 percent autonomous resolution. Capacity scales elastically across customers handling millions of tickets per year, and AI agents triage, resolve, or hand off with full context to your existing helpdesk, so peak periods do not require seasonal headcount.
Which helpdesk and CRM platforms does Certainly integrate with?
Certainly integrates natively with leading helpdesks, CRMs, and commerce platforms, plus any system exposed over REST or webhooks. Tickets, customer profiles, order data, and conversation context flow both ways. See the full list on our integrations page.
How is Certainly different from single-vendor AI add-ons?
Certainly is helpdesk-agnostic and model-agnostic. You keep your existing helpdesk and CRM stack and add an AI layer that resolves work end-to-end. You also choose your own LLM (Claude, GPT-5, Gemini, Llama, Mistral) instead of being locked into a single vendor's model.
What measurable CX gains do customers typically see?
Customers typically reach 60 to 80 percent autonomous resolution within the first quarter, with our top performers up to 97 percent. They also cut average handle time by 30 to 50 percent and lift CSAT by 5 to 15 points. Reporting is built in across three layers: traffic, business impact (revenue and savings), and AI insights.
How fast can I go live with the Certainly Platform?
You can build and deploy an agent the same day. Most teams reach production go-live in two to six weeks: customer-led pilots with strong content and scope readiness land closer to two, standard guided rollouts in two to six, and complex enterprise programmes run longer. The pace is set by your content, your scope, and your sign-off speed, not by our tooling. When you are ready to move, we are ready to launch.
See the Certainly Platform on your own data
30 minutes. Your top 5 intents. A grounded view of what autonomous resolution looks like inside your helpdesk.