Spec comparison
Shoppers need help picking between near-identical SKUs.
Agent reads the catalogue and recommends based on the actual job to be done.
+18% conversion on assisted sessions
Industry · Consumer Electronics
Specs sell. Support keeps them. Do both in chat.
From which-laptop questions to warranty claims and serial-number lookups, an agent that compares, troubleshoots, and resolves without the queue.
Trusted by electronics brands
Flagship“Pre-sale spec questions and post-sale troubleshooting handled in one thread, in every market we sell into.”
Quad Lock · Mounts and accessories, 30+ countries
Faster spec answers24/7 multilingual supportLower return rate
15+
Electronics brands on Certainly
3M+
Pre-sale and support chats
30+
Countries served
Mobile accessoriesAudio and wearablesComputingSmart home
Other brands kept anonymous under NDA.
$1.5T
Global consumer electronics market
31%
Online sessions ask a pre-purchase question
27%
Returns due to compatibility or expectation mismatch
62%
Buyers want self-serve troubleshooting first
Challenges and solutions
The conversations that decide the sale.
Every challenge below maps to a real customer message. Each is solved by an agent that takes action, not a script that reads back FAQs.
Compatibility checks
Will this charger work with my model? Is this lens for my body?
Real-time check against catalogue and customer's previous orders.
Cuts compatibility returns by 40%
Warranty and RMA
Customers do not know what is covered or how to claim.
Agent verifies warranty by serial number and starts the RMA in seconds.
RMA from 12 min to under 90s
Troubleshoot before return
30% of returns are user-fixable issues.
Step-by-step guidance with images and short videos in chat.
Avoids 25% of unnecessary returns
Serial-number lookup
Support waits while customers find paperwork.
Photo upload reads the serial and pulls the full record instantly.
Average lookup under 10s
Trade-in and upgrade
Trade-in flows lose customers in the form.
Conversational quote, condition check, and upgrade in one thread.
+22% trade-in completion
Post-purchase setup
Setup confusion drives Tier-1 tickets.
Guided onboarding inside the app or web channel of choice.
Cuts setup tickets by 35%
B2B bulk quotes
B2B buyers wait days for a quote on 50 units.
Agent qualifies, prices in real time, and books a sales call only when needed.
Quote-to-reply under 2 min
Signature challenge · Pre-sale specs
The agent that knows the difference between every SKU.
Most carts in electronics are decided by one question the buyer cannot answer alone. The agent reads your catalogue, your customer's history, and the job they are trying to do, then recommends with confidence. No script, no upsell theatre.
- · Side-by-side spec comparison from your real catalogue
- · Use-case routing: gaming, video editing, study, work travel
- · Honest trade-offs, not maximalist upsell
- · Hand-off to human only for high-AOV B2B
Spec compareAsked: "Which one for video editing?"
MacBook Pro 14"
XPS 16
Processor
M3 Pro · 12-core
Intel i9 · 14-core
Memory
18 GB unified
32 GB DDR5
Display
14.2" Liquid Retina XDR120Hz
16" OLED240Hz
Battery
Up to 18 hrs
Up to 9 hrs
For 4K video editing the MacBook Pro 14" wins on sustained performance and battery. If you need 32 GB and a 240Hz panel for hybrid use, the XPS 16 is the call.
Post-sale that pays back
One in four returns is a setup question in disguise.
An agent that troubleshoots first, returns second, recovers margin and keeps the customer. Image and video upload built in.
25%
Returns avoided through guided troubleshooting
90s
Average warranty RMA from start to label
ROI snapshot
See what an agent earns back, in your currency.
15,000
Cost saved
€67,500
per month
Revenue recovered
€225,000
per month
Customers retained
450
per month
Indicative figures from peer benchmarks. Your numbers depend on catalogue, region, and ticket mix.
Frequently asked
What buyers ask before they sign.
Can the agent compare two SKUs from my catalogue?
Yes. It reads your live product feed and compares specs, prices, and reviews. It will also ask about the use case so the recommendation is honest, not just upsell.
How does serial-number lookup work?
Customer uploads a photo of the device or serial label. The agent reads the serial, pulls the order and warranty record, and continues the conversation in seconds.
Can it start a warranty RMA without an agent?
Yes. It verifies coverage, asks for the issue and a photo or short video, and creates the RMA with a label. Edge cases route to a human with full context.
Does it work for B2B bulk quotes?
Yes. The agent qualifies volume, region, and SKUs, generates an indicative quote, and only escalates to a sales rep for contracts above your threshold.
Can it troubleshoot before issuing a return?
Yes. Around 25% of returns are user-fixable. The agent walks customers through tested steps with images and short clips, and only issues an RMA if the issue persists.
Which integrations matter for electronics?
Shopify, Salesforce Commerce, BigCommerce, SAP, Zendesk, Gorgias, plus serial and warranty databases via API or MCP.
Can it cross-sell accessories without spamming?
Yes. Accessory suggestions only fire when context is right, for example after confirming a camera body model. You control the rules.
Does it support multilingual support?
Yes, in 100+ languages, with the same accuracy in Spanish, German, Japanese, and Arabic as in English.
What happens for high-value items?
The agent is allowed to handle up to a configurable AOV threshold autonomously. Above that, it warm-transfers to a human with full conversation context.
How fast can we go live?
In weeks, not quarters, with rigorous user testing. The pace is set by your content, scope, and sign-off speed.
From spec sheet to RMA, one agent.
See an agent built for your catalogue, with your warranty rules, in your brand voice.
Other retail sub-verticals
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