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    Platform · AI Agents

    Resolve 80% of ticketsbefore a human touches them.

    Goal-driven AI agents that find paths, handle exceptions, and take real actions in your systems. 60 to 80 percent autonomous resolution on average. No engineering team. Build same day. Production go-live in 2 to 6 weeks.

    Live20+ Benelux brands. AI agents auto-detect Dutch, French, German.

    Capabilities

    What makes it agentic.

    Goal-driven.

    You set a goal. The agent finds the optimal path. No flowcharts, no decision trees, no rigid scripts that break the moment a customer goes off-piste.

    Handles edge cases.

    Real customers ask unexpected things. Certainly's agents handle the exceptions, the follow-ups, and the curveballs without falling back to 'I didn't understand that.'

    Takes action.

    Process refunds, update orders, create tickets, check inventory. Your agent doesn't just talk about solving problems, it actually solves them inside your systems.

    Smart handoff.

    When a conversation needs a human, the agent hands over everything: full history, customer sentiment, attempted resolutions, and recommended next steps.

    Omnichannel.

    Deploy once across web, WhatsApp, Instagram, Facebook, SMS, and email. One agent handles every channel your customers already use.

    Improves daily.

    Every conversation makes the agent smarter. Topic clustering, sentiment analysis, and gap identification feed directly into continuous improvement.

    Setup

    Three steps. That's it.

    01

    Name your agent

    Describe its job in two sentences. 'Handle order tracking for our Shopify store.' 'Resolve billing queries in German and English.' That's all the agent needs to get started.

    02

    Connect your tools

    Clicks, not code. Plug in your CRM, helpdesk, knowledge base, or any tool you already use. Your agent can now take real actions inside your stack.

    03

    Hit publish

    Your agent goes live across web, WhatsApp, Instagram, Facebook, SMS, and email. Resolving from day one. No staging environment needed.

    Positioning

    Not a chatbot. Not a dev project.Something better.

    Traditional chatbots

    Limited
    • Scripted flows
    • Break on edge cases
    • Can't take actions
    • Single channel
    • Months to update

    Certainly

    Agentic
    • Goal-driven reasoning
    • Handles exceptions
    • Real system actions
    • Every channel
    • Live in days

    Bespoke LLM builds

    Complex
    • Full control
    • 6+ months to deploy
    • No platform support
    • You own everything
    • Engineering-heavy

    The last bot failed.This one won't.

    See what autonomous resolution looks like across web, WhatsApp, Instagram, Facebook, SMS, and email. Live in your helpdesk, with a payback model your CFO can sign.