Use case · In-Store Experience
An AI layer that lives on associates' tablets, in fitting-room QR codes, and on the kiosk screen. It knows your stock, your loyalty file, and the shopper's web history, and it acts on all three.
82%
Of shoppers research online before they visit a store
+27%
Conversion uplift when associates have product info on demand
11 min
Average wait for help in apparel stores at peak hours
63%
Of fitting-room walk-aways triggered by missing size
Challenges and solutions
Every challenge below maps to a real customer message. Each is solved by an agent that takes action, not a script that reads back FAQs.
New hires need months to learn the catalogue. Veterans get pulled away from the customer to look up stock or policy.
Tablet-based agent answers product, stock, returns, and loyalty questions in plain language, in any language the customer speaks.
Onboarding time cut from 12 weeks to 3
Customer is half-undressed and the closest associate is two aisles away. Most just give up and walk out.
QR sticker inside the fitting room opens a chat that pages an associate, requests a size, or suggests an outfit, in seconds.
+19% fitting-room conversion
Buy-online-pick-up-in-store, returns, and gift-card checks all need a human today, even when the shopper would rather not.
Self-serve kiosk handles returns, BOPIS pickups, gift cards, and price checks with the same agent shoppers see online.
70% of returns processed without staff
The basket the customer built online dies at the door. Associates have no idea what the shopper was browsing.
Reserve-in-store from web, walk in, scan the receipt code, and the associate sees the wish-list, sizes, and prior purchases.
+34% basket completion in store
Flagship stores see 40+ languages a day. Hiring for every language is impossible.
Agent translates between shopper and associate live, on the same tablet, with retail-specific vocabulary.
0-language-barrier in 95+ markets
Out of stock here means a lost sale, even if it is sitting in a store 4 km away.
Agent finds the item in another store, reserves it, and books delivery, transfer, or click-and-collect inside the chat.
+14% omnichannel revenue
Loyalty programs only work if associates remember to use them, which they rarely do at peak.
Agent surfaces the shopper's tier, points, and a relevant offer the moment they scan in or are looked up.
+22% redemption at till
VIP and high-spend clients want a named stylist, not a queue.
Agent books appointments, prepares the room with their wish-list, and pings their stylist before they arrive.
VIP repeat rate +31%
Signature moment · The fitting room
A QR code inside every fitting room opens a chat tied to that specific room. The shopper asks for another size, a different colour, or a styling opinion, and the right associate is paged with the exact request. No undressing, no walk-out, no lost sale.
Linen blazer · Stone
Size M · €189
Can I get this in size L and a stone belt to try?
On the way. Sofia will bring size L and the matching belt in 2 minutes. Want me to put the size M back on the shelf?
Phygital concierge · Web meets store
When a shopper reserves in store from web, the agent prepares the visit. Items are pulled to the desk, the loyalty profile is on the associate's tablet, and the conversation history is one tap away. The store visit feels expected, not transactional.
+34%
Basket completion when web wish-list is surfaced in store
−42%
Reduction in 'I will think about it' walk-outs
ROI snapshot
Cost saved
€14,400
per month
Revenue recovered
€63,000
per month
Customers retained
450
per month
Indicative figures from peer benchmarks. Your numbers depend on catalogue, region, and ticket mix.
Frequently asked
No. It runs on the tablets and kiosks most retailers already use. The fitting-room layer needs only a printed QR sticker per room.
A web app on their existing tablet or POS device. They see live customer questions, room numbers, requested items, and one-tap actions to reserve, transfer, or refund.
Yes. It routes by section, language, role, and current load. A menswear request at the fitting room goes to a free menswear associate, not the cashier.
Yes. The shopper scans the receipt or order code, the agent verifies eligibility, prints the label or refunds to the original method, and updates inventory.
When the shopper reserves in store from your site, a code is generated. They scan it on arrival, or the associate looks it up by name, and the full session is on the tablet.
Yes. Each concession can be scoped to its own stock, staff, and policies, while still benefiting from the brand catalogue and central reporting.
Yes. The agent translates between shopper and associate live, with retail-specific vocabulary for sizes, fabrics, and care instructions.
Through your existing API. We connect to most major POS, OMS, and loyalty platforms, including Shopify POS, Lightspeed, NewStore, Salesforce Commerce, and SAP.
Conversations from QR codes and kiosks follow the same GDPR rules as web chat: minimal retention, EU storage, and a clear notice on the surface that initiates the conversation.
In as little as a week with rigorous testing. We typically run a single-store pilot for 30 days, then roll the playbook to the rest of the estate.
See an associate copilot, a fitting-room QR concierge, and a phygital handoff in one live demo.
Other retail sub-verticals
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