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    ✦ SaaS & Technology

    Trusted by leading SaaS teams

    AI agents that scale with your SaaS.

    Automate onboarding, billing queries, and tier-1 technical support so your team focuses on product and the customers who need them most.

    LiveBenelux SaaS companies resolve support with AI agents.
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    See the Difference

    What happens when your APIgoes down in production?

    Before Certainly
    After Certainly
    Certainly AI | Real-time diagnostics

    Production outages can't wait for SLAs

    Watch a customer debug a critical API failure in real time.

    Interactive demo · no audio, subtitled

    Faster time-to-value

    AI guides new users through setup, feature discovery, and first milestones, improving trial-to-paid conversion.

    Reduce churn proactively

    Detect at-risk accounts through usage patterns and trigger win-back sequences before the cancellation page.

    Scale without headcount

    Automate 68% of tier-1 support tickets so your team focuses on complex bugs and strategic accounts.

    40%

    Reduction in first-response time for SaaS support

    Industry benchmark

    24/7

    Technical support without round-the-clock staffing

    €18

    Average cost per human-handled SaaS support ticket

    68%

    Of tier-1 support tickets fully automatable

    Use Cases

    Serving everySaaS workflow

    User onboarding
    Billing & subscriptions
    Technical triage
    Feature adoption
    Churn prevention
    API & dev support
    Status updates
    Omnichannel

    Challenges → Solutions

    Hover to see how Certainlysolves it

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    Users churn before reaching value

    Complex onboarding means users give up before they see what your product can do.

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    Guided onboarding, faster activation

    AI walks users through setup and first-value milestones proactively.

    • Contextual feature discovery based on user behaviour
    • Proactive check-ins reduce time-to-value
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    Billing queries consume agent time

    Plan changes, invoice requests, payment failures. Simple queries that cost €18 each to resolve manually.

    "Average cost per human-handled SaaS ticket: €18."

    , Industry benchmark

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    Self-service billing

    AI handles upgrades, downgrades, invoices, and payment issues instantly.

    • Churn-risk detection triggers retention offers
    • Cancellation flows that save, not frustrate
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    Tier-1 tickets bury your engineers

    Password resets, setup issues, basic troubleshooting. Your engineering team should not be handling these.

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    AI-first technical triage

    AI diagnoses issues and walks users through fixes. Only real bugs reach engineering.

    • Automated troubleshooting with diagnostic data
    • Complex cases escalated with full context attached
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    Features go undiscovered

    Users churn because they never found the feature that would have solved their problem.

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    Proactive feature discovery

    AI surfaces underused features based on user behaviour and goals.

    • 30% increase in feature adoption
    • Reduces 'I didn't know it could do that' churn
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    Silent churn is invisible

    Usage drops, sentiment shifts, but you only notice when they hit the cancel button.

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    Catch churn before it happens

    AI detects at-risk accounts and triggers win-back sequences automatically.

    • Usage pattern analysis for early warnings
    • Personalised recommendations and escalation to CSMs
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    Developer support is expensive

    API questions, webhook debugging, auth issues. Developers expect instant, accurate answers.

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    Instant developer answers

    AI searches your docs and serves code examples, endpoint references, and debugging guides.

    • Documentation search with code examples
    • 50% reduction in developer support burden
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    Integrations

    Plug into your SaaS stack

    Connect to your helpdesk, CRM, and product analytics tools. Pull user data, trigger workflows, and sync customer context in real time.

    Helpdesk & TicketingCRM PlatformsBilling & SubscriptionProduct AnalyticsCI/CD PipelinesMonitoring & APMKnowledge BasesTeam Messaging

    Trusted by SaaS companies

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    Scale support without headcount.

    AI agents that automate 68% of tier-1 SaaS support tickets while improving CSAT.

    Launch Demo