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Certainly in the news
Company information, press resources, and media contact for Certainly , the agentic AI platform powering customer experience for 200+ enterprise brands.
Company Facts
Founded
2017
Headquarters
Copenhagen, Denmark
Employees
15+
AI Conversations Resolved
50M+
Enterprise Customers
200+
Languages Supported
100+
About Certainly
Certainly is an agentic AI platform that helps enterprise brands automate customer experience across every channel. Founded in Copenhagen in 2017, Certainly has grown from a conversational AI startup to a multi-model AI platform trusted by 200+ brands including Carlsberg, MrBeast's Feastables, Skoda, and Billund Airport.
Unlike traditional chatbot platforms, Certainly's AI agents reason, decide, and act autonomously , resolving customer queries end-to-end by connecting to CRMs, order management systems, and knowledge bases. The platform supports GPT, Gemini, Claude, and Mistral simultaneously, with automatic failover and cost-optimised routing.
Certainly's security practices are aligned to SOC 2 and ISO 27001 frameworks, with EU data residency, making it the preferred choice for regulated industries including financial services, healthcare, and e-commerce.
Milestones
Certainly surpasses 50 million AI-resolved conversations
Milestone reached across enterprise customers in e-commerce, financial services, and telecommunications.
Launch of multi-model AI architecture
Certainly becomes the first CX platform to offer simultaneous access to GPT, Gemini, Claude, and Mistral with automatic failover.
SOC 2 and ISO 27001 alignment programme completed
Certainly's security practices formally aligned to SOC 2 and ISO 27001 frameworks across data handling, access controls, and operational procedures.
Series A extension and European expansion
Expanded presence across DACH, Nordics, and Southern Europe with enterprise customers including Carlsberg, Skoda, and Billund Airport.
Boilerplate
Certainly is the agentic AI platform for customer experience. Founded in Copenhagen in 2017, Certainly deploys autonomous AI agents that resolve customer queries across chat, email, WhatsApp, and social channels for 200+ enterprise brands. The platform's multi-model architecture supports GPT, Gemini, Claude, and Mistral with automatic failover. Security practices aligned to SOC 2 and ISO 27001, with EU data residency. Learn more at certainly.io.