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    ✦ Live Events & Ticketing

    Trusted by leading live events teams

    AI agents that scale with your biggest events.

    From on-sale spikes to match-day mayhem: handle ticket queries, refunds, and fan support at any volume without adding headcount.

    LiveBenelux venues handle surges with AI agents in 3 languages.
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    See the Difference

    What happens when someone gets sickon the day of the event?

    Before Certainly
    After Certainly
    Certainly AI | Event-day support

    Life happens, even on show day

    Watch someone try to exchange tickets when they're too sick to attend.

    Interactive demo · no audio, subtitled

    Built for surge moments

    AI agents handle 10× volume spikes on on-sale days and match nights with zero degradation.

    Instant ticket support

    Order confirmations, e-ticket delivery, seat selection, and payment issues resolved in seconds.

    Before, during, and after

    Support across the full event lifecycle: pre-sale queries, event-day logistics, and post-event refunds.

    10×

    Volume spike during on-sale events

    Industry average

    24/7

    Support before, during, and after events

    <30s

    Average resolution for ticket & order queries

    70%

    Reduction in pre-event support staffing costs

    Use Cases

    Serving everyevent workflow

    Ticket queries
    Refunds & exchanges
    Event-day surges
    Multilingual fans
    Venue & logistics
    Season tickets
    Payment issues
    Omnichannel

    Challenges → Solutions

    Hover to see how Certainlysolves it

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    On-sale events crash support

    Thousands of ticket queries hit simultaneously. Your team cannot respond fast enough.

    "Concert on-sales drive 10× normal support volume."

    , Industry data

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    Surge-proof support

    AI absorbs unlimited concurrent conversations with sub-30s resolution.

    • Auto-scaling for any volume spike
    • Event-specific FAQs deployed in minutes
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    Refund floods after cancellations

    Postponed shows and cancelled fixtures trigger thousands of simultaneous refund requests.

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    Automated refund processing

    AI processes policy-compliant refunds and rebooks customers instantly.

    • Eligibility checks and refund initiation automated
    • Exchange and rebook options offered proactively
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    Event-day chaos

    Gate entry, parking, accessibility, last-minute FAQs. Fans need answers now, not in 20 minutes.

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    Real-time event-day support

    AI handles logistics queries instantly so your team manages the venue.

    • Directions, parking, and accessibility info on demand
    • Prohibited items, bag policy, and F&B queries automated
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    International fans, one language

    Global tours and sporting events attract fans who do not speak the local language.

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    100+ languages, zero delay

    Native multilingual support for every fan, in every market.

    • Critical for international tours and multi-country festivals
    • Local-language support without translation agencies
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    Ticket purchase confusion

    Seat selection, promo codes, payment failures, e-ticket delivery. The same questions, thousands of times.

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    Instant ticket answers

    AI resolves purchase queries instantly, even during high-demand moments.

    • Order confirmation and e-ticket redelivery
    • Payment failure troubleshooting automated
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    Season ticket holder churn

    Renewals, loyalty points, upgrade options. Members need attention but your team is focused on the next event.

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    Automated member services

    AI handles renewals, loyalty queries, and exclusive pre-sale access at scale.

    • Renewal reminders and upgrade offers
    • Loyalty point balances and redemption automated
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    Integrations

    Plug into your events stack

    Connect to your ticketing platform, venue management tools, and fan communication systems. Pull order data, trigger workflows, and sync fan context in real time.

    Ticketing PlatformsVenue ManagementCRM & Fan DataPayment GatewaysAccess ControlMarketing AutomationStreaming ServicesSocial Media APIs

    Trusted by event & ticketing companies

    Ticketmaster
    TicketHub
    AXS
    Ticketmaster
    TicketHub
    AXS

    Scale fan support today.

    AI agents that handle event-day surges with zero wait times and full conversation context.

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