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    ✦ iGaming & Betting

    Trusted by leading iGaming teams

    AI agents built for iGaming operators.

    Handle player queries at scale, from KYC verification to withdrawal support, while staying compliant with gambling regulations across every jurisdiction.

    LiveBenelux gaming operators run AI agents for player support.
    Book a Demo See AI Support Platform

    See the Difference

    What happens when a bettor getslocked out mid-match?

    Before Certainly
    After Certainly
    Certainly AI | Instant response

    Every second counts in live betting

    Watch a bettor get locked out during a Champions League final.

    Interactive demo · no audio, subtitled

    Always-on player support

    AI agents handle account queries, deposits, and withdrawals 24/7, across every timezone and major sporting event.

    Compliance built in

    Responsible gambling, KYC enforcement, and full audit trails for every licensing authority.

    Peak event ready

    World Cup, Champions League, Super Bowl. AI absorbs 10× volume spikes with zero wait times.

    89%

    Helpful interaction rate for iGaming clients

    Certainly customer data

    24/7

    Support across every timezone and major event

    100k+

    Conversations handled monthly per operator

    <45s

    Average resolution time for account queries

    Use Cases

    Serving everyiGaming workflow

    KYC verification
    Deposits & withdrawals
    Responsible gambling
    Bonus & promotions
    Peak event scaling
    Multilingual support
    Loyalty & VIP
    Omnichannel

    Challenges → Solutions

    Hover to see how Certainlysolves it

    Hover or tap each card to flip

    KYC creates friction and drop-off

    Players abandon registration when verification is slow or confusing.

    Tap to flip

    Guided KYC, zero friction

    AI walks players through document uploads and identity checks.

    • Step-by-step verification with real-time feedback
    • Edge cases routed to compliance with full audit trails
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    Payment queries flood support

    Failed deposits, withdrawal delays, and payment method issues are the #1 ticket driver.

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    Instant payment resolution

    Balance checks, withdrawal status, and failed transaction fixes resolved instantly.

    • PCI-compliant data handling
    • Automated troubleshooting for common payment failures
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    Responsible gambling obligations

    Regulators demand proactive intervention. Manual enforcement does not scale.

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    Automated compliance enforcement

    AI enforces self-exclusion, deposit limits, and cooling-off periods.

    • At-risk language flagged and escalated immediately
    • Full audit logging for every regulatory jurisdiction
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    Major event volume spikes

    World Cup final night: 10× normal volume. Your team cannot scale that fast.

    "Betting operators see 5-10× volume spikes during major events."

    , Industry data

    Tap to flip

    Built for the biggest nights

    AI absorbs the surge with sub-45s resolution and zero overtime.

    • Unlimited concurrent conversations
    • Event-specific FAQs deployed in minutes
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    Bonus queries overwhelm agents

    Wagering requirements, free bet eligibility, loyalty tiers. Promotional campaigns create ticket surges.

    Tap to flip

    Instant promo answers

    AI resolves bonus and loyalty queries instantly from your promo engine.

    • Wagering requirement calculations on demand
    • 60% reduction in promo-related tickets
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    Multi-jurisdiction complexity

    Different languages, different regulations, different licensing requirements in every market.

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    One agent, every market

    100+ languages with jurisdiction-aware compliance rules.

    • Market-specific regulatory logic built in
    • Local-language support for licensing requirements
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    Integrations

    Plug into your iGaming stack

    Connect to your player management platform, payment gateway, and compliance tools. Pull account data, trigger workflows, and sync player context in real time.

    Sportsbook PlatformsKYC & AML ProvidersPayment ProcessorsCRM SystemsLive Chat ToolsResponsible Gaming ToolsAffiliate PlatformsData Warehouses

    Trusted by iGaming operators

    Entain
    BetVictor
    YesPlay
    BV Group
    Ladbrokes
    Coral
    BetMGM
    Bwin
    FoxyBingo
    Legendz
    HeroGaming
    Entain
    BetVictor
    YesPlay
    BV Group
    Ladbrokes
    Coral
    BetMGM
    Bwin
    FoxyBingo
    Legendz
    HeroGaming

    Scale player support today.

    AI agents that handle 100k+ conversations monthly with full regulatory compliance.

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