Skip to main content

    ✦ Healthcare

    Trusted by leading healthcare teams

    AI agents that improve patient access, not replace clinical judgement.

    Automate appointment scheduling, patient triage routing, prescription inquiries, and billing support while keeping clinical decisions with your care team.

    LiveBenelux healthcare providers deploy AI agents in 3 languages.

    See the Difference

    What happens when a patientonly speaks Ukrainian?

    Before Certainly
    After Certainly
    Certainly AI | 100+ languages

    Language shouldn't be a barrier to care

    Watch a Ukrainian-speaking patient try to book a GP appointment in the UK.

    Interactive demo · no audio, subtitled

    24/7 patient access

    AI agents handle scheduling, FAQs, and triage routing around the clock, so patients get answers without waiting for office hours.

    Clinical guardrails built in

    AI never provides medical advice. Clinical questions are always routed to qualified staff with full context attached.

    Free up your care team

    Automate 70% of routine inquiries so staff can focus on the patients who need them most.

    70%

    Of patient inquiries are routine and automatable

    3 min

    Average appointment scheduling time saved

    24/7

    Patient support without additional staffing

    98%

    Accuracy on FAQ and triage routing

    Use Cases

    Serving everyhealthcare workflow

    Appointment booking
    Patient triage
    Prescription refills
    Billing support
    No-show reduction
    Multilingual access
    Referral management
    Omnichannel

    Challenges → Solutions

    Hover to see how Certainlysolves it

    Hover or tap each card to flip

    Patients cannot reach you after hours

    Calls go to voicemail. Patients turn to the ER or competitor clinics.

    Tap to flip

    Always-on scheduling and triage

    AI books appointments, answers FAQs, and routes urgent cases 24/7.

    • Natural-language appointment booking and rescheduling
    • Urgency-based routing to on-call staff
    Tap to flip back

    No-shows cost millions annually

    Missed appointments waste clinician time and reduce revenue.

    "Healthcare no-shows cost the US $150B per year."

    , SCI Solutions

    Tap to flip

    Automated reminders that work

    WhatsApp, SMS, and email reminders with one-tap confirm or reschedule.

    • Multi-channel reminders with smart timing
    • 25-35% reduction in no-show rates
    Tap to flip back

    Staff drowning in repetitive queries

    Insurance questions, lab results, directions. Staff answer the same things hundreds of times daily.

    Tap to flip

    Instant answers, zero staff time

    AI resolves routine queries so your team focuses on patient care.

    • Insurance, billing, and facility FAQs automated
    • Seamless handoff to staff for complex cases
    Tap to flip back

    Language barriers to care

    Diverse patient populations struggle with English-only support systems.

    Tap to flip

    100+ languages, zero delay

    Native multilingual support removes barriers to care access.

    • Real-time support in the patient's preferred language
    • Critical for cross-border and diverse communities
    Tap to flip back

    Triage is slow and inconsistent

    Patients wait on hold while staff manually assess urgency, leading to delays and misrouted cases.

    Tap to flip

    AI-powered triage routing

    Structured symptom collection and urgency scoring routes patients to the right care level instantly.

    • Guided symptom intake with clinical protocols
    • Automatic escalation of high-urgency cases to on-call staff
    Tap to flip back

    Compliance and data privacy

    Patient data is sensitive. One misstep can mean regulatory fines and lost trust.

    Tap to flip

    GDPR and HIPAA aligned

    EU data residency, encryption, and full audit trails built in.

    • Patient data never trains AI models
    • Role-based access controls and audit logging
    Tap to flip back

    AI that knows its limits

    Certainly's AI agents never provide medical advice, diagnoses, or treatment recommendations. Clinical questions are always routed to qualified professionals.

    Integrations

    Plug into your healthcare stack

    Connect to your electronic health records, scheduling system, and patient communication platforms. Pull appointment data, trigger workflows, and sync patient context in real time.

    EHR / EMR SystemsPatient PortalsPharmacy SystemsAppointment SchedulingTelehealth PlatformsLab & DiagnosticsInsurance PortalsSecure Storage

    Trusted by healthcare organisations

    Matas
    Hôpitaux Universitaires de Genève
    Sundhedsvæsenet
    Friday Plans
    NHS
    Matas
    Hôpitaux Universitaires de Genève
    Sundhedsvæsenet
    Friday Plans
    NHS

    Improve patient access today.

    AI agents that reduce administrative burden while keeping your care team focused on what matters.

    Book a Consultation