Implementation is the product
We do not hand you a tool and wish you luck. Our team gets your agent live in as little as 14 days and stays on the account long after go-live. That is why CX leaders chat to us.
4.8on G2|No signup. No credit card.Certainly Agents
Watch how to go from zero to a fully functional AI agent, connected to your tools and ready to resolve.
Customer outcomes
Built in Copenhagen since 2017. Live across every channel your customers use.
6+ months to build. Impossible to maintain. 😰
How we deliver
Three connected disciplines, one accountable partner. The platform you deploy, the playbooks you run, and the experts who make sure it pays back.
AI flexibility
Claude Fable 5 · Opus 4.8 · Haiku 4.5
Gemini 3.1 Pro · 3.5 Flash · 3.1 Flash-Lite
GPT-5.5 Pro · GPT-5.5 · GPT-5.4
DeepSeek · Mistral · Llama · Qwen + many more
Change provider without rebuilding anything. Your agents keep running.
If a provider goes down, traffic shifts instantly. Your customers never notice.
Route simple queries to lighter models. Save capacity for what needs it.
New models integrated as they launch. You get them the moment they drop.
Integrations
Your favourite tools and channels.
We don't replace your stack. We make it smarter.
AI Reporting
Three layers: what's happening, what it costs and earns, and what to do next. Build your board report without a BI ticket.
Did you know?0%of customer interactions never reach your teamSource: Gartner, "The Future of Customer Service" (2024)
Volume · Timing · Peak periods
The baseline. How many conversations, when, and how your agent performed numerically.
Resolution · Revenue · Drop-off
Where customers dropped off, how much revenue the agent influenced, and how it performed across the journey.
Topics · Sentiment · Gaps
Tell Certainly what matters. It analyses every conversation and surfaces what customers care about and how they feel.
Certainly Trust Center
All data stored in the EU. Conversations are never used to train AI models. Full data processing agreement available.
Your data is yours, always. We process it on your behalf; we never share, sell, or train on it.
Contractual uptime guarantee with credits. Multi-region redundancy. Automatic failover between AI providers.
OAuth 2.0 and API key auth. Role-based access control. SSO support. Sandbox environment for testing.
Dedicated onboarding team. We build your first agent with you. 3-month pilot to validate ROI.
Full conversation logs, resolution analytics, CSAT tracking, and agent performance dashboards.
Operators, in their own words
“Certainly did not give us a chatbot. They gave us a revenue channel. The agent sounds like us, sells like us, and our customers genuinely enjoy talking to it.”
Jess Cervellon
VP of CX, Feastables
“We went from drowning in repetitive tickets to having our team focus on what actually matters. Certainly's agent handles the volume so we can focus on building…”
Beau Micallef
Director of Consumer Excellence, Quad Lock
The cost of waiting
Inaction is not neutral. Here is what 90 days of "still researching" actually costs a typical enterprise CX program.
$1.2M
Average cost of a 90-day deployment delay
for a 50-agent support team at $8 per ticket and 70% containable volume.
147 days
Median time CX leaders spend evaluating
while competitors deploy. Most agentic platforms go live in under 30.
1 in 3
CX programs reorganized in 2026
due to AI mandates from the board. The buying decision rarely waits twice.
Two minutes. No signup. Your numbers, your inputs.
Customer experience is being rebuilt around autonomous agents. The companies that move first are setting the cost and quality benchmark every competitor will be measured against.
Agents reason about a goal, choose tools, and take real actions in your systems, instead of following brittle decision trees.
Autonomous resolution on conversations legacy bots escalated
Cost per contact has risen nine years running while CSAT has fallen. Agentic AI shows up in 2026 budgets replacing seats, BPO, and IVR.
Cost reduction on resolved tickets, CSAT held flat or improved
The work shifts from capacity planning to agent design. Teams set goals, guardrails, and tone; the agent runs the operation.
Reporting shifts from handle time to autonomous resolution rate and revenue per conversation
Agents are constrained to approved tools, actions, and knowledge, with full audit logs. EU data residency, no training on your conversations.
EU data residency, GDPR, SOC 2 and ISO 27001 aligned, full audit trail
The shift, in their words
“AI agents are a multi-trillion-dollar opportunity. They are essentially digital workers.”
Jensen Huang
CEO, NVIDIA
“Agents will replace much of the SaaS layer. The business logic moves into the agent.”
Satya Nadella
CEO, Microsoft
“Every company will be hiring digital workers. This is the agentic enterprise.”
Marc Benioff
CEO, Salesforce
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