TL;DR
Deploy an AI agent on Shopify in three steps: connect your product catalogue, set resolution goals, and launch. The agent handles order tracking, product recommendations, returns, and checkout assistance natively, driving both support efficiency and revenue.
Shopify powers millions of online stores, but customer support remains a bottleneck for most brands. An AI agent connected to Shopify can handle the majority of customer queries autonomously, from order tracking to returns to product recommendations.
What your agent can do with Shopify
Once connected, your AI agent has full access to your Shopify data. It can look up order status and tracking information, check product availability and stock levels, process return and exchange requests, recommend products based on browsing history and purchase patterns, and help customers through checkout issues.
Setting up the connection
Certainly's Shopify integration is pre-built. You authenticate with your Shopify admin credentials, select which data the agent can access, and you are live. The entire process takes under 30 minutes.
Order tracking: the highest-volume use case
For most Shopify stores, 'Where is my order?' accounts for 30-50% of all support queries. An AI agent handles this instantly: the customer provides their order number or email, the agent checks Shopify and returns the current status with tracking link. No human needed.
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Product recommendations that drive revenue
Feastables deployed a Certainly agent on their Shopify store and saw a 20% increase in average order value. The agent recommends complementary products during support conversations, turning a cost centre into a revenue channel.
Returns and exchanges
Return requests are time-consuming for human agents. An AI agent can verify the order, check return eligibility against your policy, generate a return label, and confirm the process, all within a two-minute conversation.
Best practices
Start with order tracking and returns, the highest-volume, most automatable queries. Add product recommendations once the agent has learned your catalogue. Monitor resolution rates weekly and refine the agent's knowledge base based on conversations it could not resolve.
The best Shopify AI implementations do not try to handle everything on day one. They start narrow, prove value, and expand.