Sell More with Conversational Commerce
Elevate your online store by guiding shoppers from first click to checkout with instant, tailored product suggestions, seamless in-chat payments, and 24/7 assistance—so no sale slips through the cracks.
Reduce Cart Abandonment
Boost Conversion Rates
Why Choose Certainly for E-commerce?
Increased Conversion Rates: Help more shoppers complete their purchase with instant, personalized support.
Personalized Product Recommendations: Guide customers to the right items with smart, AI-powered product suggestions.
Upselling & Cross-Selling: Automatically recommend complementary items or bundle deals to lift average order value.
24/7 Availability: Keep your store open for business around the clock—no human intervention required
"Having half our tickets resolved automatically has made a huge difference to the Customer Service team!"
CEO, Lucy & Yak
Customers hate bad chatbots.
So do we.
That's why we build AI agents with generative and visual abilities. This means that the AI agent will actually perform as a human agent—using and understanding natural language and all it's nuances, and being able to view and understand images.
Rat & Boa’s AI Agent: Cleverbot for Customer Care
UK-based contemporary women’s clothing brand Rat & Boa transformed their customer service with an AI agent built on the Certainly Platform. Cleverbot now handles over 9,000 conversations monthly, boosting efficiency by 75% for customer service agents and addressing 50% of inquiries about stock availability.
How It Works
Set Up
We handle everything—from setup to integrations—so your team can start seeing value immediately.Automate
Certainly automates repetitive tasks and answers common queries instantly, improving efficiency.Optimize
Use our reporting and insights to refine and enhance your support operations continuously.
"With the NLU and loads of customization in the Canvas... Certainly allows for a very flexible configuration which we couldn't find anywhere else."
Head of Digital, Rat & Boa
Actionable Customer Insights
Struggling to understand what your customers really want? Certainly helps you turn every interaction into real, usable insights that drive growth, improve experiences, and optimize your support flows.
Our AI chatbots don’t just answer questions—they gather feedback, reveal product gaps, and surface new feature ideas. With our analytics tools, you can easily spot patterns in customer behavior, monitor key metrics like fallback and helpfulness rates, and understand where your customer journey needs work.
Powerful Conversation Analytics
Get detailed KPI reports and conversation summaries that help you track performance and uncover trends.
Smarter Optimization with Real-Time Data
Quickly improve flows and automation using insights based on actual user behavior and sentiment.
Insights for Every Department
From Support and Marketing to IT and C-suite—our data helps every team align on what your customers are thinking, feeling, and needing.
Proven Results
20% Conversion Rate Increase
25% Drop in Cart Abandonment
Built for E-commerce
Sell more, support less. Certainly automates conversations across the entire customer journey — from product questions to order updates and returns. Our AI plugs into your stack and keeps customers happy while your team focuses on growing the business.
