A ready-to-use database of 24.000+ sentences and 1 billion variations. Easy implementation. The fastest time-to-value on the market.See the Certainly AI Platform for yourself
Immediately resolve customer queries related to complaints, product returns, refunds, tracking & tracing of orders.
Use Certainly to deliver end-to-end support, smooth handover to human agents and continued optimization based on insights from zero-party data you gather through automated conversations.
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"The onboarding process was a positive experience. The switch from DialogFlow to Certainly happened smoothly. The AIO team have very good communication with the team at Certainly and can collaborate on the product."
"The faster our response time is, the better our customer satisfaction. Our customer satisfaction was about 70% before we got the bot. Today it is 92%. That's a number that we are extremely proud of and that we would do anything to maintain."
"Our customers actually think that they are talking to a live person. Because we have built in a 3000 millisecond response time in between answers. So, all of our customers think that they are talking to a person. Which is kind of funny. They have no idea that it's a bot."
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