Whether you’re in Sales, Support, IT, Business Intelligence, or the C-suite, you know your ecommerce business has a load of pressing challenges.
Customer service at scale. Take the heat off your Customer Support team and give them the time to focus on the conversations that require a human touch.
Instant scalability without any added costs. Certainly’s AI can understand and answers customer queries in seconds, 24/7 in over 14 languages.
Cut 90% of development time when building new integrations with your business systems: find tons of premade integrations or easily build your own.
Answer customer queries regardless of how they contact you: your website, SMS, Instagram, WhatsApp, Messenger, your own mobile app, and more.
Whether it’s from the sheer number of tickets deflected or simplifying the ones handled by human operators, see how you can improve efficiency like these Certainly customers.
of queries resolved without a human touchCoolparcel
faster ticket resolution when handled by the chatbot firstRAT & BOA
Create a Digital Twin of your best salesperson to guide your customers along their ideal path to the exact item they need (and even a few they didn’t know they needed).
Continuously trained for ecommerce, with premade multilingual content to cover 90% of consumers questions. Use it out-of-the-box or create company-specific data.
Reduce cart abandonment and boost AOV. Certainly Chatbots can upsell, cross-sell, collect emails for marketing, add products to the cart, and lead visitors through checkout.
Proprietary technology to intelligently take visitors to the right product, choose the right size. Offer a more sustainable shopping experience by reducing returns.
Get rid of the guesswork. Collect zero-party and first-party data through customer conversations and know when to provide the right product at the right time.
Supplement Google Analytics with our tools to understand the data collected and integrate with your data visualization software. Perfect for user profiling and segmentation.
Fast optimization of flows and conversations based on user behavior and feedback. Edit your bot directly on your website with the new Certainly Browser Plugin.
Use the data insights across your business: Sales, Support, IT, Marketing, Business Intelligence, C-suite and more. Gain qualitative, actionable understanding of the buying journey.
Through analyzing data collected by their Certainly bots, our customers found that 30%-50% of queries were pre-purchase questions about product features!
Happy customers are loyal customers. In an increasingly uncertain market, customers with high lifetime value are critical for your business.
Let your brand voice shine through on all touch points with tons of customizations for your widget. From cute and quirky, to classic and serious.
Offer automated support on FAQ, shipping, delivery, returns, and more. Quick ticket deflection means less waiting time, higher CSAT, NPS, and customer lifetime value.
Keep your customers engaged by signing them up to community newsletters. Provide user-tailored offers based on purchase history and intent.
We created tons of template integrations for you to use out-of-the-box. And if you need more options and flexibility, connect your bot with APIs and Webhooks.