Your full-stack, Conversational AI Platform for ecommerce? Certainly.

AI Chatbot Platform Integrations for Personalized Brand Interactions at All Touch Points   Personalized Automation for every step of the Customer Journey.
Multilingual AI-driven chatbots platform for e-commerce. Intuitive software for creating and management of virtual agents for eCommerce.
Improve user experience and customer satisfaction, cut costs, and increase revenue with Certainly. Virtual agents powered by AI. No-code AI Chatbot.
The Certainly Platform
The ecommerce chatbot platform for all stages of your customers’ journey. No-code, AI-powered chatbot builder with a large database of premade content for ecommerce and template integrations. Omnichannel, multilingual AI with the ability to switch to a human agent or even to another bot.
AI Chatbot Platform Integrations for Personalized Brand Interactions at All Touch Points   Personalized Automation for every step of the Customer Journey.
Our Conversational AI engine
A Conversational AI engine designed specifically for ecommerce, with a huge database of premade content and intent-based personalization options. Natural Language Processing and sentiment analysis allow for everyday informal conversations with users.
Multilingual AI-driven chatbots platform for e-commerce. Intuitive software for creating and management of virtual agents for eCommerce.
Integrations hub
The Certainly Platform seamlessly integrates with your pre-existing tech stack, fits in with your omnichannel setup, and works on every ecommerce website. Build AI chatbots that connect with any external services with template integrations, APIs and webhooks.
Improve user experience and customer satisfaction, cut costs, and increase revenue with Certainly. Virtual agents powered by AI. No-code AI Chatbot.
Learn more

Trusted by companies worldwide

Carlsberg
Trustpilot
Booking
Daniel Wellington
Tiger Of Sweden
The Fragrance Shop
CCP Games
Magasin
Interflora
Rockwool
Feastables
Ganni
Rat & Boa
SikSilk
Discovery

What’s your main focus right now?

Whether you’re in Sales, Support, IT, Business Intelligence, or the C-suite, you know your ecommerce business has a load of pressing challenges.

Cost reduction

Need to decrease costs and improve efficiency?

Customer service at scale. Take the heat off your Customer Support team and give them the time to focus on the conversations that require a human touch.

Self-learning Artificial Intelligence. Virtual agents that get smarter over time. Self-learning AI analyses conversation data and identifies areas to expand and improve.
Limitless scalability

Instant scalability without any added costs. Certainly’s AI can understand and answers customer queries in seconds, 24/7 in over 14 languages.

Certainly Integrations Hub

Cut 90% of development time when building new integrations with your business systems: find tons of premade integrations or easily build your own.

Omnichannel support

Answer customer queries regardless of how they contact you: your website, SMS, Instagram, WhatsApp, Messenger, your own mobile app, and more.

Streamline your customer support

Whether it’s from the sheer number of tickets deflected or simplifying the ones handled by human operators, see how you can improve efficiency like these Certainly customers.

80%

of queries resolved without a human touch

Coolparcel
75%

faster ticket resolution when handled by the chatbot first

RAT & BOA
Multilingual no-code Artificial Intelligence chatbot builder. E-commerce AI chatbots platform. Effortless design, easy implementation. Deploy automated experiences fast.
Revenue generation

Want to increase revenue in your ecommerce shop?

Create a Digital Twin of your best salesperson to guide your customers along their ideal path to the exact item they need (and even a few they didn’t know they needed).

AI for ecommerce

Continuously trained for ecommerce, with premade multilingual content to cover 90% of consumers questions. Use it out-of-the-box or create company-specific data.

Customer acquisition

Reduce cart abandonment and boost AOV. Certainly Chatbots can upsell, cross-sell, collect emails for marketing, add products to the cart, and lead visitors through checkout.

Proprietary technology to intelligently take visitors to the right product, choose the right size. Offer a more sustainable shopping experience by reducing returns.

“Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly”
Multilingual AI chatbot platform for e-commerce – Feastables brand online shop for Mr. Beast and Chocolate - a customer success story from their e-commerce manager.
MrBeast Feastables logo
Jess Cervellon
CX Strategy & Operations Leader, Feastables
6.5%

extra monthly revenue driven by Certainly

20%

higher Average Order Value

120k

Conversations monthly

3.5x

Conversion Rate

Business Intelligence

Need to get to know your customers better?

Get rid of the guesswork. Collect zero-party and first-party data through customer conversations and know when to provide the right product at the right time.

Artificial Intelligence chatbots. Design and deploy complex conversation flow without developers. Integrate advanced enterprise functionality as you expand your scope.
Reports and cluster analysis

Supplement Google Analytics with our tools to understand the data collected and integrate with your data visualization software. Perfect for user profiling and segmentation.

Data-driven optimization

Fast optimization of flows and conversations based on user behavior and feedback. Edit your bot directly on your website with the new Certainly Browser Plugin.

Data for all teams

Use the data insights across your business: Sales, Support, IT, Marketing, Business Intelligence, C-suite and more. Gain qualitative, actionable understanding of the buying journey.

What could your customers teach you?

Through analyzing data collected by their Certainly bots, our customers found that 30%-50% of queries were pre-purchase questions about product features!

Lucy and Yak logo
Photobox logo
Matas logo
Albelli logo
Multilingual Artificial Intelligence chatbots Platform for ecommerce. Software for creating and management of virtual agents. Improve customer satisfaction, cut costs, increase revenue.
Customer Loyalty

Want to get new customers and keep them?

Happy customers are loyal customers. In an increasingly uncertain market, customers with high lifetime value are critical for your business.

Human-like interactions

Let your brand voice shine through on all touch points with tons of customizations for your widget. From cute and quirky, to classic and serious.

Post-sales support

Offer automated support on FAQ, shipping, delivery, returns, and more. Quick ticket deflection means less waiting time, higher CSAT, NPS, and customer lifetime value.

Increase brand loyalty

Keep your customers engaged by signing them up to community newsletters. Provide user-tailored offers based on purchase history and intent.

Your customers will thank you

The buyer’s journey doesn’t start or end at the checkout. Certainly customers don’t just see a spike in conversion rates, but also satisfied customers!
96%Customer Satisfaction
Tiger of Sweden
3xAvg. conversion rate across our customers
Tiger of Sweden
52Net Promoter Score
Feastables
57Net Promoter Score
SikSilk
Integrations

Certainly integrations hub

We created tons of template integrations for you to use out-of-the-box. And if you need more options and flexibility, connect your bot with APIs and Webhooks.

Certainly integrates with Zendesk
Year Winner
Best Chatbot Solution
Certainly integrates with Shopify
Year Winner
Best Chatbot Solution
Certainly integrates with Gorgias
Year Winner
Best Chatbot Solution
Certainly integrates with Freshdesk
Year Winner
Best Chatbot Solution
Certainly integrates with Microsoft
Year Winner
Best Chatbot Solution
Certainly integrates with UPS
Year Winner
Best Chatbot Solution