Platform

The most powerful Conversational Commerce Platform on the market? Certainly.

State-of-the-art, award-winning technology for your ecommerce. Build a digital twin of your best salesperson to create extraordinary experiences which build customer lifetime value.

Or
CarlsbergThe Fragrance Shop
TrustpilotCCP Games
BookingMagasin
Daniel WellingtonInterflora
Tiger Of SwedenRockwool

More meaningful conversations ⇒ more conversions

Certainly Conversational Web is a technology like no other, that allows you deliver proactive customer service and shopping assistance to your visitors. Be proactive, not just reactive.

Proven results show that users who chat with bots developed on our Platform convert more. It's this simple: engage customers ⇒ answer with exactly what they need ⇒ increase revenue.

AI Assistants built on Certainly provide better product suggestions because of the unique understanding of users' intent, sentiment and behavior. Our AI Engine rocks.

So what's in it for you?

E-commerce, Marketing & Sales

Meet the Conversational Web. It delivers awesome user experiences on your customers' terms.

You get:

Pre-made templates to speed up the time to market and increase ROI

Pre-made integrations for your business systems (e.g. Shopify, WooCommerce, other)

Omnichannel, 24/7 presence to be there when you're needed most

Analytics and first-party data from user conversations

Development and IT

Our promise to you? We deliver flexibility.

You get:

Independence to implement your AI chatbot on your own terms (own ecommerce shop) and scalability to drive growth

Intuitive tools in the Certainly Chatbot Builder and a CS team on-hand to help you when you need

Our wonderous Webhook Builder to save you 90% of development time on integrations

Security in all your data

Customer Success/Care/Support

Put conversations at the core of your Customer Service. Save hours of time on repetitive tasks.

You get:

Ticket deflection to save your team hours of time

Fast answers to those same old FAQs around the clock

Smooth handover to human agents, whenever humans are needed

CRM integrations to your existing support toolkit. No need to reinvent the wheel... maybe just evolve it ;)

The best Conversational AI on the market? Certainly.

Our Conversational AI Engine is specifically designed for everyday, informal conversations with any user:

  • 25.000+ pre-made sentences

  • Multilingual AI to detect any customer language

  • Automated response in 14 languages (and counting!)

  • User intent understanding despite spelling and grammar errors

Create more natural, personalized customer experiences.

Some key features of the Certainly Conversational AI

It's a lot to take in. Shall we have a chat instead?

  • Customizable Entities

    The advanced customizable entity extraction understands generic names, places, date & time order, numbers, tracking numbers and sizing information, as well as company-specific data.

  • Advanced language detection

    Our multilingual AI understands all languages and is able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish, Russian and Romanian

  • Sentiment analysis

    Certainly's advanced sentiment analysis understands how users feel during a conversation and takes action if needed.

It's a lot to take in. Have a chat with us instead of taking our word for it.

All the integrations you've ever dreamed of

The best part? We've done the heavy lifting for you. Scroll down to read more about our Webhook Builder and how it saves you a ton of development time.
ShopifyZendeskFreshdeskPipedriveMicrosoftJiraSalesforceZapierGoogleUPSSlackHubspot
See all integrations

We thrive on omnichannel

We know that meeting your customers wherever they are is the key to having a successful business.

Our chatbot can be deployed across a range of messaging channels such as Slack, Zendesk, Facebook Messenger, WhatsApp, Instagram, Viber, Microsoft Teams, SMS, and many other mobile apps.

Smooth integrations with the Certainly Webhook Builder

Connect your AI chatbot with literally any external services (APIs) through Webhooks.

Web... what? Webhooks act as a bridge between web applications and external services, with a user-friendly editor for the services and platforms you use. Anything your heart desires - on us.

Security is our top priority

Certainly is a GDPR, HIPAA FSA & SOC2 compliant company. Data security and privacy are something we take very seriously.Our data centres are located in Germany and Ireland, which means the data never leaves the EU.