Plans

Flexible, value-based plans that provide the tools and support your brand needs to grow

Deflect & Serve
Standard
Deliver rich conversational experiences at scale.
Included features:

CertainlyGPT

Flow Builder & Analytics

Custom Intents

Unlimited Channels

Advanced Flow Scripting

Handover Integrations

AI Transcript Summarizer

Sentiment Prediction

Advanced Testing Environment

Unlimited Platform Users

Standard SLAs

5 hours of Professional Services

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€ 2,000 / month
5,000 monthly conversations included, billed annually

Full list of features

Deflect & Serve
Enterprise
Enterprise-ready features and support.
Includes all the feaures in Standard, plus:

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Integration with Propietary APIs

Aggregated Conversation Insights [Beta]

Analytics API

Two-Factor Authentication (2FA)

Designated Technical Account Manager

Enterprise SLAs

10 hours of Professional Services

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€ 5,000 / month
30,000 monthly conversations included, billed annually

Full list of features

Advise & GuideStandard
Answer with personalized responses, actions, and product recommendations.
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Price
Conditions

Full list of features

Engage & InspirePremium
Everything in Pro, plus
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Price
Conditions

Full list of features

Add-ons

Dedicated Onboarding

One-week training on how to navigate the Certainly platform, configure conversational flows, integrations and reporting.

Professional Services

Got a project in mind, but lack resources? We’ve got you covered: from building a bot for you, to ad-hoc integrations. Get all the support you need from us or our great partners.

Custom Commercials
Personalized Commercials, offering Flexible Contracts with customizable Terms, and tailor-made SLAs to meet your needs.

You won't believe what happens next!

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Starter

Pro

Premium

Live bots

Unlimited
Unlimited
Unlimited

Website domains

1
2
4+

Test bots

Unlimited
Unlimited
Unlimited

Platform user accounts

Unlimited
Unlimited
Unlimited

Conversational Web SDK

No-code Bot Builder

Carousel cards, buttons, and rich media

Conversational AI and AI Manager

Premade AI content for ecommerce

End user segmentation & filters

Marketing Broadcast Tool

Analytics tools

Zero-party data collection

Voice enabled

Multi-language manually maintained

Multi-language auto-translation

Conversational Commerce

APIs

Automated configuration tests

Add-on

Advanced monitoring

Testimonials

Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.

Jess Cervellon
Feastables
Jess CervellonCX Strategy & Operations Leader, Feastables

Having half our tickets resolved automatically has made a huge difference to the Customer Service team!

Lucy Greenwood
Lucy & Yak
Lucy GreenwoodCEO & Founder, Lucy & Yak

With the NLU and loads of customization in the Canvas... Certainly allows for a very flexible configuration which we couldn't find anywhere else.

Richard James
Rat & Boa
Richard JamesHead of Digital, Rat & Boa

Ideal for Shopify owners who work with Gorgias and Klaviyo. It integrates seamlessly with these systems to provide the best possible experience.

Enis Ayari
Bumpli
Enis AyariFounder & CEO, Bumpli

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond. They go above and beyond in explaining best practices, often proposing clever solutions to what I'm trying to achieve.

David Einarsson
CCP Games
David EinarssonSenior Project Lead, CCP Games

The general experience has been great so far. The main advantage for me is that the platform is flexible and versatile. I can use Certainly in any possible ways, and if something is currently not possible, they'll work on making it happen.

Oleksandr Chubarov
mSpy
Oleksandr ChubarovCustomer Care Operations Manager, mSpy