Certainly and Gorgias partner up in creating an exceptional Ecommerce and Customer Service experience
Empower your company with Gorgias and start delivering an extraordinary customer service experience with one of the most popular helpdesk integrations.
With Gorgias and Certainly's Conversational AI solution, you can develop a Digital Twin of your best salesperson and provide your customers with everlasting value.
Certainly and Gorgias Full integration
Real-time handover
Gorgias is the #1 ecommerce helpdesk trusted by Shopify, Magento, and BigCommerce merchants.
Using Gorgias will help you transform your customer support into a profit center. The benefits of Gorgias include:
Boost Gorgias effectiveness
Fast customer inquiry resolution
Customer waiting time reduction: 98%
Explore the platform
Immediately resolve customer inquiries and provide first-level customer support at all times.
Automatically provide answers to your customers' queries!
Number of pre-made sentences on Certainly AI Engine: 25,000+
Learn more
Ensure an exceptional customer experience with Certainly's AI assistant: trained to answer thousands of ecommerce-specific questions.
Want to go multilingual? Certainly
Number of operating languages: ALL
Discover more
Certainly's multilingual AI understands and responds to customer inquiries in English, Spanish, German, Danish, Norwegian, and any other language!.
Certainly and Gorgias Full integration
Ready to change the conversation? Certainly.
How can you benefit from Certainly’s integration with Gorgias?
Ensure exceptional customer service
Make an impact
Conversational Commerce ensures customer satisfaction and significantly lowers the number of product returns and cart abandonment.
SikSilk’s Conversational Chatbot solution helped the company increase their Average Order Value by +40%, Conversion Rate by +14%, and a number of customers reaching checkout by 31%.
Understand your customers
Your Conversational AI assistant enables you to gather data and allows you to get a better understanding of your customers and improve their on-site experience with customized messaging.
The customizable entity understands generic names, places, date and time order, alongside the company-specific data
And get the full customer picture in Gorgias:
Enhanced customer support
Ensure customer satisfaction by displaying all your customer’s data while chatting with them and modifying orders, refunds, and subscriptions on the spot.
Increase sales using conversations
Provide your customers with 24/7 support and assist them in finding the right product.
Get started in minutes
Connect your conversational AI chatbot to Gorgias in a matter of minutes and ensure customer excellence through our coherent integrations in only three steps.
Grab your Gorgias Widget integration and API token
Configure your Certainly chatbot
Deploy the solution on your site
Tonni Buur Vice President of Global CX Services"The good thing about using the Certainly platform is that we only need to maintain the English language. We then use Webhooks to scale it to support 8 languages without putting in a lot of effort."
Ulrik Kjaersgaard Larsen Founder and CEO"Of course, we had great expectations of Certainly's starter kit – but not in our wildest imagination did we imagine that our new chatbot would halve our number of support tickets and relieve our customer service to the extent it does."