Cegeka and Certainly join forces to accelerate AI Adoption for enterprises

Increase focus on strategic priorities

In today's rapidly evolving business landscape, C-level executives face significant challenges. The digitalization wave, driven by AI, offers immense opportunities but also introduces significant disruptions. To remain competitive, business leaders must navigate these complexities while fostering innovation and managing risks. The Certainly by Cegeka platform is designed to understand human conversations and take actions when applicable, allowing businesses to focus more on strategic and tactical priorities. “Our platform empowers organizations to step away from the daily manual tasks and operational hassle, enabling them to dedicate their full attention to their customers,” explains Benny Schaeken, Director Smart Cities & Products at Cegeka. “This shift allows businesses to adapt swiftly to ever-evolving environments, enhancing their agility and responsiveness.” “On average, our platform can reduce the number of human-supported requests by up to 70%,” says Allan Sønderskov Darré, CEO of Certainly. “As a result, Certainly by Cegeka enables them to focus on core operations and build stronger customer relationships.” Certainly by Cegeka integrates across multiple channels, enabling seamless and efficient interactions between all stakeholders. “AI-driven insights from these interactions provide a clear understanding of customer needs, enabling continuous service improvement,” adds Darré.