Best AI chatbots for customer service: Ten superb platforms to enhance your support with a dash of AI magic

When it comes to finding the best AI chatbot for your customer service needs, there’s a whole lot to consider. From integration capabilities to data protection policies, the options seem endless. But fear not! We’ve done the legwork for you and rounded up the crème de la crème of the chatbot world. These ten contenders are ready to revolutionize your customer experience game and bring a sprinkle of joy to your brand.

The logos of some of the best chatbots for customer service: Certainly, Answer Bot, Netomi, Freddy AI, Zowie, Ada, Einstein, IBM Watson Assistant,, and Zoom Virtual Assistant

1. Certainly: Where advanced automation meets customer experience awesomeness!

Hold onto your hats, folks, because Certainly is about to blow your mind with its mind-boggling customer experience automation. No need to be a coding wizard here – Certainly’s no-code platform and intuitive conversation builder make creating advanced conversation flows a piece of cake. Say goodbye to slow support and hello to lightning-fast, joy-inducing customer service.

Our chatbot is like a ninja that seamlessly integrates into your existing tech stack, just hanging out with your human agents. They’re best buds with all the leading commerce platforms like Shopify, Magento, and Centra and CRMs like Gorgias, Zendesk, and Salesforce. We’re the only platform on this list with a Shopify App. Plus, we offer custom API integrations to make your backend systems sing and dance with automation. Repetitive tasks? Certainly’s got you covered. The Platform’s got everything under control, from answering customer questions across all digital channels and social media platforms to giving you mind-blowing analytics and multilingual reporting.

Oh, and here’s the cherry on top – Certainly AI technology lets you whip up a custom-built AI model using your historical support data. It’s like having a bot that speaks your language (literally, with our new multi-language feature), understands your quirks, and knows your business inside out. And fear not, data warriors, because Certainly is GDPR compliant, keeping your precious information safe and sound.

So, buckle up, my friends, because Certainly is here to take your customer support game to new heights!

2. Answer Bot: Guiding customers to knowledge base bliss

Zendesk’s Answer Bot is here to level up your customer experience. This out-of-the-box, no-code solution is perfect for Zendesk users looking to enhance their support game. While it may not handle complex business cases, Answer Bot makes our list of best chatbots by speaking 18 languages and working like a charm across email, chat, and messaging apps.

3. Netomi: Conversational delight for voice bots

Netomi‘s AI chatbot takes the art of conversation to new heights. Powered by NLU and trained on past messages, it can effortlessly handle customer questions across chat, email, voice, and social platforms. With out-of-the-box integrations and support for over 100 languages, Netomi makes global customer service a breeze.

4. Freddy AI: The fresh face of simple automation

Freshworks’ Freddy AI specializes in automating common queries in 54 languages. Learning from your knowledge base and FAQs, Freddy adapts and improves over time. Its no-code decision tree bot builder is user-friendly, making automation a snap.

5. Zowie: The retailer’s dream bot

Zowie is a chatbot designed for ecommerce brands. Leveraging existing support data, Zowie automates repetitive customer questions effortlessly. Zowie supports a whopping 48 languages and maximizes personalized customer care while boosting sales.

6. Ada: Proactive support made easy

Ada‘s AI chatbot is all about proactive customer service. Designed to create personalized experiences at scale, Ada cuts waiting times and speaks over 100 languages. It’s a true powerhouse with an intuitive, no-code bot builder and integrations galore.

7. Einstein: Salesforce’s AI superstar

Einstein, Salesforce’s AI chatbot, is a force to be reckoned with. Not only does it deliver personalized chat support, but it also streamlines workflows and drives sales. If you’re already using Salesforce, Einstein is an excellent add-on. Just remember that it requires some internal resources and time to get up and running.

8. IBM Watson Assistant: The best chatbot for multinationals

When it comes to multinational companies, IBM’s chatbot Watson Assistant is one of the best. This low-code platform ensures no data is left behind by seamlessly integrating with your CRM and backend systems. With pre-built templates and extensive integrations, Watson Assistant is ready to roll across digital and legacy channels.

9. The conversational maestro is a conversational AI platform that automates support for customer service teams. Whether it’s customer-facing chatbots or internal voice assistants for IT or HR departments, has got you covered. With easy integrations and support for multiple apps, it’s all about empowering your team.

10. Zoom Virtual Assistant: The English bot extraordinaire!

With a customizable UI and major CRM integrations, Zoom’s Virtual Assistant is best at providing personalized experiences and fast, accurate support across channels. Zoom Virtual Assistant’s over a hundred pre-built intents and NLP-powered learning allow for easy setup and maintenance with minimal friction.

Mie Elmkvist Schneider wrote this article. The visuals were by Vital Sinkevich, and it was edited by Fergus Doyle.

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