Flexible, value-based plans that provide the tools and support your brand needs to grow
CertainlyGPT
Flow Builder & Analytics
Custom Intents
Unlimited Channels
Advanced Flow Scripting
Handover Integrations
AI Transcript Summarizer
Sentiment Prediction
Advanced Testing Environment
Unlimited Platform Users
Standard SLAs
5 hours of Professional Services
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Integration with Proprietary APIs
Aggregated Conversation Insights [Beta]
Analytics API
Two-Factor Authentication (2FA)
Designated Technical Account Manager
Enterprise SLAs
10 hours of Professional Services
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Onboarding support from purchase to launch and standard maintenance. Access to the Help Center documentation, video tutorials, webinars, events, and the Support Bot.
Workshops tailored to your needs. Get in-depth knowledge of Platform features and AI chatbot design, plus advice on organizational setup and strategic business implementation.
One-week training on how to navigate the Certainly platform, configure conversational flows, integrations and reporting.
Got a project in mind, but lack resources? We’ve got you covered: from building a bot for you, to ad-hoc integrations. Get all the support you need from us or our great partners.
Advanced monitoring
Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.
Having half our tickets resolved automatically has made a huge difference to the Customer Service team!
With the NLU and loads of customization in the Canvas... Certainly allows for a very flexible configuration which we couldn't find anywhere else.
Ideal for Shopify owners who work with Gorgias and Klaviyo. It integrates seamlessly with these systems to provide the best possible experience.
Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond. They go above and beyond in explaining best practices, often proposing clever solutions to what I'm trying to achieve.
The general experience has been great so far. The main advantage for me is that the platform is flexible and versatile. I can use Certainly in any possible ways, and if something is currently not possible, they'll work on making it happen.