Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions. All backed by experts in implementing use-cases that matter to you.
Our platform is designed to build a tailormade AI conversational chatbot for global complex customer service journeys with multi domain, and multi lingual demands. Our conversational platform meets the tasks and needs for the customer service journeys in a diverse and complex business operation.
We understand the importance of a smooth customer service journey and have specialized in entertainment, travel, betting and gaming businesses.
Our proprietary AI comes with premade templates and intents for 90% of the most common customer queries
We understand your customers’ needs, and have millions of conversations with users worldwide to build from
Improve your ticket deflection
Improve your ticket deflection
Deliver best in class conversations using a blended approach between Machine Learning and Generative AI.
Contextual understanding to avoid user frustration
NLU to always understand your customers
LLM integration for unique, humanlike responses
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“95% of customer service inquiries for one of our customers were solved with Certainly. Oh, and the AOV of customers who used Certainly's AI chatbot is 20% higher!”
No-code template integrations for business users and hyper-flexible APIs for developers.
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higher conversion rate
increase in CS efficiency
languages supported
Smooth handover to agents for the tickets that need a human touch
SMS, social media, email: reach your customers wherever they are with our omnichannel set-up
Connect your Certainly chatbot to your Shopify account in seconds
From inventory to FAQs, your chatbot will know your store inside out
Native integrations to your helpdesk, CRM, and support channels