The best Conversational AI for your Zendesk? Certainly.

Drive excellent customer experiences by combining Zendesk with Certainly, the most flexible conversational AI platform on the market, backed by experts in implementing use-cases that matter to you. We're with you every step of the way, ensuring your success.

See it in action

See it in action

See it in action

Trusted by Leading Companies
Trusted by Leading Companies

Deliver great user experiences while decreasing costs

Elevate your business with Certainly's unparalleled advantage: a technically flexible platform seamlessly integrating with virtually any system.

Experience personalized support where our experts are just a call away, ready to assist you in crafting bespoke solutions. Say goodbye to lengthy wait times and hello to rapid innovation. With Certainly, you enhance user experiences while streamlining costs effortlessly.

Learn from our experts

Learn from our experts

Streamline your customer support

Whether it’s from the sheer number of tickets deflected or simplifying the ones handled by human operators, see how you can improve efficiency like these Certainly customers.

80%

of queries resolved without a human touch

FEASTABLES

75%

faster ticket resolution when handled by Certainly first

RAT & BOA

Why Zendesk Customers Choose Certainly as a Conversational AI Partner

Easy to integrate and customize

Connects instantly to your Zendesk Messaging account, unlimited flexibility and customization.

Generative AI that Scales

Generative AI that is tailored to your business, across all of your Zendesk channels, more customizable and scalable than AI Agents.

Seamless Escalations

Shorten resolution times by letting Certainly pre-populate ticket fields, tags, and summarizing your conversations.

Reporting & Insights

Aggregated insights and proactive AI recommendations to optimize your solutions.

See it in action

See it in action

See it in action

“Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly”
“Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly”

Jess Cervellon

CX Strategy & operations Leader, Feastables

Read full story

6.5%

extra monthly revenue driven by Certainly

20%

higher average order value

120k

conversations monthly

3.5x

conversion rate

Invaluable Customer Insights

Struggling to understand what your customers really want? Certainly helps you turn every interaction into real, usable insights that drive growth, improve experiences, and optimize your support flows.

Our AI chatbots don’t just answer questions—they gather feedback, reveal product gaps, and surface new feature ideas. With our analytics tools, you can easily spot patterns in customer behavior, monitor key metrics like fallback and helpfulness rates, and understand where your customer journey needs work.

Get more insights

Get more insights

Get more insights

Powerful Conversation Analytics

Get detailed KPI reports and conversation summaries that help you track performance and uncover trends.

Smarter Optimization with Real-Time Data

Quickly improve flows and automation using insights based on actual user behavior and sentiment.

Insights for Every Department

From Support and Marketing to IT and C-suite—our data helps every team align on what your customers are thinking, feeling, and needing.

Build next-gen AI agents and chatbots
with Zendesk in mind

Streamlined Onboarding

Native one-click integration with Zendesk Messaging, Chat, Support, and Guide, Support, Guide, Sunshine Conversations, and more.

Personalized Recommendations

IT Security approved & complaint with GDPR, HIPAA FSA & SOC2.

24/7 Multilingual Support

Connect to any third-party, including your own proprietary APIs, and take your bots to the next level.

Support Workflow Automation

The Conversational AI that understands your customers, in their own languages.

Enhanced Security & Compliance

We are there to help you maximize AI impact, today and tomorrow.

Smart Customer Segmentation

No- or low-code, custom integrations with 3rd party CRM, Product & ERP tools.

Get a demo

Get a demo

Get a demo

Ready to change your Zendesk conversations? Certainly.

Ready to change your Zendesk conversations? Certainly.

We would love to hear from you!

Speak with an expert

Speak with an expert

Speak with an expert