The best Conversational AI for your Zendesk? Certainly.
Drive excellent customer experiences by combining Zendesk with Certainly, the most flexible conversational AI platform on the market, backed by experts in implementing use-cases that matter to you. We're with you every step of the way, ensuring your success.
Deliver great user experiences while decreasing costs
Elevate your business with Certainly's unparalleled advantage: a technically flexible platform seamlessly integrating with virtually any system.
Experience personalized support where our experts are just a call away, ready to assist you in crafting bespoke solutions. Say goodbye to lengthy wait times and hello to rapid innovation. With Certainly, you enhance user experiences while streamlining costs effortlessly.
Streamline your customer support
Whether it’s from the sheer number of tickets deflected or simplifying the ones handled by human operators, see how you can improve efficiency like these Certainly customers.
80%
of queries resolved without a human touch
FEASTABLES
75%
faster ticket resolution when handled by Certainly first
RAT & BOA
Why Zendesk Customers Choose Certainly as a Conversational AI Partner
Easy to integrate and customize
Connects instantly to your Zendesk Messaging account, unlimited flexibility and customization.
Generative AI that Scales
Generative AI that is tailored to your business, across all of your Zendesk channels, more customizable and scalable than AI Agents.
Seamless Escalations
Shorten resolution times by letting Certainly pre-populate ticket fields, tags, and summarizing your conversations.
Reporting & Insights
Aggregated insights and proactive AI recommendations to optimize your solutions.
Jess Cervellon
CX Strategy & operations Leader, Feastables
Read full story
6.5%
extra monthly revenue driven by Certainly
20%
higher average order value
120k
conversations monthly
3.5x
conversion rate
Invaluable Customer Insights
Struggling to understand what your customers really want? Certainly helps you turn every interaction into real, usable insights that drive growth, improve experiences, and optimize your support flows.
Our AI chatbots don’t just answer questions—they gather feedback, reveal product gaps, and surface new feature ideas. With our analytics tools, you can easily spot patterns in customer behavior, monitor key metrics like fallback and helpfulness rates, and understand where your customer journey needs work.
Powerful Conversation Analytics
Get detailed KPI reports and conversation summaries that help you track performance and uncover trends.
Smarter Optimization with Real-Time Data
Quickly improve flows and automation using insights based on actual user behavior and sentiment.
Insights for Every Department
From Support and Marketing to IT and C-suite—our data helps every team align on what your customers are thinking, feeling, and needing.
Build next-gen AI agents and chatbots
with Zendesk in mind
Streamlined Onboarding
Native one-click integration with Zendesk Messaging, Chat, Support, and Guide, Support, Guide, Sunshine Conversations, and more.
Personalized Recommendations
IT Security approved & complaint with GDPR, HIPAA FSA & SOC2.
24/7 Multilingual Support
Connect to any third-party, including your own proprietary APIs, and take your bots to the next level.
Support Workflow Automation
The Conversational AI that understands your customers, in their own languages.
Enhanced Security & Compliance
We are there to help you maximize AI impact, today and tomorrow.
Smart Customer Segmentation
No- or low-code, custom integrations with 3rd party CRM, Product & ERP tools.
