# Certainly
# dateModified: 2026-07-09T14:45:19Z

> Certainly deploys agentic AI agents that resolve customer queries across web, WhatsApp, email, Instagram, Facebook and SMS. AI that moves fast and still makes your customers feel looked after.

## Latest update: 2026-04-21

- Centralized SEO metadata registry (PAGE_METADATA) with universal PageSEO wrapper covering ~60 sitemap routes for consistent titles, descriptions, canonical URLs, Open Graph tags, and JSON-LD
- Added in-admin SEO preview tool (/admin/seo-preview) for previewing Google SERP and OG card rendering before publishing
- Updated all blog cover illustrations to custom line-art WebP with brand watermarks
- Added Business Case Generator tool for internal stakeholder alignment
- Lazy-loaded i18n locales for ~94% smaller initial payload for English visitors
- CTA updated to "Book a demo" across all pages and 100+ languages

## About

Certainly is a Denmark-based agentic AI company serving 500+ brands globally. Founded in 2017, Certainly has processed over 50 million queries and maintains extensive integrations with Shopify, Salesforce, Zendesk and more.

## Brand & Logo

Free for editorial, citation, and AI assistant reference use. The Certainly mark is three ascending purple dots representing growth from first contact to full resolution.

- **Canonical logo (SVG, text-fetchable for AI assistants):** https://certainly.io/brand/certainly-logo.svg
- [Mark only (SVG)](https://certainly.io/brand/logo/certainly-mark-color.svg): Mark only (SVG).
- [Full logo (PNG, transparent, raster)](https://certainly.io/brand/certainly-logo.png): Full logo (PNG, transparent, raster).
- [Mono dark (SVG)](https://certainly.io/brand/logo/certainly-logo-mono-dark.svg): Mono dark (SVG).
- [Mono light (SVG)](https://certainly.io/brand/logo/certainly-logo-mono-light.svg): Mono light (SVG).
- [Brand asset hub (HTML)](https://certainly.io/brand): Brand asset hub (HTML).
- Brand color: #7C3AED
- Name: Certainly (one word)

## What Certainly Does

Certainly provides an agentic AI platform for customer experience. Unlike traditional chatbots that follow scripted flows, Certainly's AI agents:

- **Reason autonomously**: Set a goal and the agent finds the path, handles edge cases, and takes action in real systems
- **Connect to your stack**: Shopify, Salesforce, Zendesk, MCP servers, knowledge bases, any system with an API
- **Work across every channel**: Web, WhatsApp, Instagram, Facebook, SMS, email , one agent, everywhere
- **Support any AI model**: Claude, GPT-5, Gemini, DeepSeek, Mistral, LLaMA, and hundreds more with automatic failover

## Key Differentiators

- **Agentic AI, not chatbot**: Autonomous reasoning and action, not scripted flows
- **Multi-model**: Switch between Claude, GPT-5, Gemini, and hundreds more models instantly
- **Multi-channel**: Single agent deployment across web, WhatsApp, Instagram, Facebook, SMS, email
- **Extensive integrations**: Works with your existing tools , no rip-and-replace
- **3-step setup**: Name agent → Connect systems → Launch. Live in days, not months
- **GDPR compliant**: EU data storage, no AI model training on customer data, 99.9% uptime SLA

## Customer Results

All figures verified by Certainly from customer deployments. Source case studies linked inline.

- **Fintiba** (Financial Services, 2024): 97% chat containment rate vs. industry average <65%. Source: https://certainly.io/customers/fintiba
- **Feastables** (D2C, MrBeast, 2024): 6.5% of total revenue driven by agent ($6.24M USD), 20% higher average order value. Source: https://certainly.io/customers/feastables
- **QuadLock** (E-Commerce, 2024): 43.4% resolution rate across 35,000 conversations/month. Source: https://certainly.io/customers/quad-lock
- **Yesplay** (iGaming, 2024): 89% helpful interaction rate across 100,000 conversations/month. Source: https://certainly.io/customers/yesplay

## Pricing

Transparent, conversation-based pricing. Three plans, three billing options, three currencies (EUR / USD / DKK). Currency is auto-selected by visitor region: USD for United States and Canada, DKK for Denmark, EUR everywhere else. Prices are fixed per currency (not live-converted). All prices exclude VAT and sales tax. The longer the commitment, the less you pay; every plan up, cost per conversation roughly halves.

### Billing options

- **Annual, upfront** (default, best value): 12-month commitment, paid in one payment. Save ~17% vs quarterly.
- **Annual, billed monthly**: 12-month commitment, payments spread monthly. Save ~8% vs quarterly.
- **Quarterly**: 3-month commitment, billed every 3 months. Highest effective monthly rate.

### Starter , 2,000 conversations / month , ≈ 25c (EUR/USD) or ≈ 2 kr (DKK) per conversation

- Annual, upfront: €500 / $500 / 4,000 kr per month (€6,000 / $6,000 / 48,000 kr billed once a year)
- Annual, billed monthly: €550 / $550 / 4,400 kr per month (€6,600 / $6,600 / 52,800 kr a year, paid monthly)
- Quarterly: €600 / $600 / 4,800 kr per month (€1,800 / $1,800 / 14,400 kr billed every 3 months)
- Includes: 1 AI Agent, web widget, 20+ integrations, knowledge base, email support.

### Pro (Most popular) , 10,000 conversations / month , ≈ 12.5c (EUR/USD) or ≈ 1 kr (DKK) per conversation

- Annual, upfront: €1,250 / $1,250 / 10,000 kr per month (€15,000 / $15,000 / 120,000 kr billed once a year)
- Annual, billed monthly: €1,375 / $1,375 / 11,000 kr per month (€16,500 / $16,500 / 132,000 kr a year, paid monthly)
- Quarterly: €1,500 / $1,500 / 12,000 kr per month (€4,500 / $4,500 / 36,000 kr billed every 3 months)
- Includes: 3 AI Agents, multi-channel support, full CRM integrations, priority support, strategy sessions.

### Enterprise , from 40,000 conversations / month , ≈ 6.25c (EUR/USD) or ≈ 0.50 kr (DKK) per conversation

- Annual, upfront: from €2,500 / $2,500 / 20,000 kr per month (from €30,000 / $30,000 / 240,000 kr billed once a year)
- Annual, billed monthly: from €2,750 / $2,750 / 22,000 kr per month (from €33,000 / $33,000 / 264,000 kr a year, paid monthly)
- Quarterly: from €3,000 / $3,000 / 24,000 kr per month (from €9,000 / $9,000 / 72,000 kr billed every 3 months)
- Includes: unlimited AI Agents, all channels, dedicated onboarding, custom SLA, white-label options. Contact sales for a tailored quote.

### Other pricing details

- **Overages**: Billed at a reduced per-conversation rate. You are never cut off.
- **LLM costs**: Bring your own API key (pay provider at cost) or top up through Certainly (OpenAI raw consumption at published rates + 20% surcharge). Starter credit included.
- **Pilot**: 3-month pilot available with 7 days notice to cancel.
- [Pricing details](https://certainly.io/pricing): Full pricing page with live currency detection and billing toggle.
- [ROI Calculator](https://certainly.io/roi-calculator): ROI Calculator.


## Industries

- [Customer Support](https://certainly.io/customer-support): Customer Support.
- [Conversational Commerce](https://certainly.io/conversational-commerce): Conversational Commerce.
- [E-Commerce](https://certainly.io/ecommerce): E-Commerce.
- [Financial Services](https://certainly.io/financial-services): Financial Services.
- [Healthcare](https://certainly.io/healthcare): Healthcare.
- [iGaming & Betting](https://certainly.io/igaming): iGaming & Betting.
- [Education](https://certainly.io/education): Education.
- [SaaS & Technology](https://certainly.io/saas): SaaS & Technology.
- [Retail & E-Commerce](https://certainly.io/retail): Retail & E-Commerce.
- [Live Events & Ticketing](https://certainly.io/live-events): Live Events & Ticketing.
- Fashion E-Commerce: https://certainly.io/fashion-ecommerce — Sizing, multi-variant detection, image-based RMA, peak-season scaling, cross-border, loyalty.
- Beauty & Cosmetics: https://certainly.io/beauty-cosmetics — Shade matching, ingredient lookup, subscription save-paths, ingredient-aware recommendations.
- Consumer Electronics: https://certainly.io/consumer-electronics — Spec comparison, warranty integration, high-AOV escalation, technical troubleshooting in chat.
- Home, Furniture & DIY: https://certainly.io/home-furniture — Dimension and room-fit advice, white-glove delivery scheduling, photo-based damage claims, project bundles.
- Food & Grocery: https://certainly.io/food-grocery — Allergens, delivery slots, substitutions, age verification, recall comms, recipe-to-basket meal planning.
- Health & Wellness: https://certainly.io/health-wellness — Subscription churn-save flows (pause, ship-to-locker, cadence stretch), Recharge/Skio/Ordergroove integration.
- In-Store Experience: https://certainly.io/in-store-experience — Associate copilot on tablets, fitting-room QR concierge, self-service kiosks, and a phygital web ↔ store handoff that turns reservations into completed in-store baskets.
- [HR & Internal Operations](https://certainly.io/hr-operations): HR & Internal Operations.
- [Marketing](https://certainly.io/marketing): Marketing.
- [Agencies & BPOs](https://certainly.io/agencies): Agencies & BPOs.

## Enterprise Features

- GDPR compliant, EU data storage
- 99.9% uptime SLA with contractual credits
- OAuth 2.0, SSO, role-based access control
- Dedicated onboarding and implementation
- Full conversation logs and analytics
- White-label options

## Pages

### Platform
- [Homepage](https://certainly.io): Homepage.
- [AI Agents](https://certainly.io/ai-agents): AI Agents.
- [Agent Builder](https://certainly.io/agent-builder): Agent Builder.
- [AI Flexibility (Multi-Model)](https://certainly.io/ai-flexibility): AI Flexibility (Multi-Model).
- [Integrations & Channels](https://certainly.io/integrations): Integrations & Channels.
- [Data & Reporting](https://certainly.io/data-reporting): Data & Reporting.
- [Pricing](https://certainly.io/pricing): Pricing.
- [ROI Calculator](https://certainly.io/roi-calculator): ROI Calculator.
- [Book a Demo](https://certainly.io/demo): Book a Demo.
- [Build Your Business Case](https://certainly.io/business-case): Build Your Business Case.

### Integrations
- [Zendesk Partnership](https://certainly.io/zendesk): Zendesk Partnership.
- [Salesforce Integration](https://certainly.io/salesforce): Salesforce Integration.
- [Shopify Integration](https://certainly.io/shopify-integration): Shopify Integration.
- [Dixa Integration](https://certainly.io/dixa): Dixa Integration.
- [Freshdesk Integration](https://certainly.io/freshdesk): Freshdesk Integration.
- [Help Scout Integration](https://certainly.io/helpscout): Help Scout Integration.
- [Gorgias Integration](https://certainly.io/gorgias): Gorgias Integration.

### Regions
- [United Kingdom](https://certainly.io/gb): United Kingdom.
- [Nordics](https://certainly.io/nordics): Nordics.
- [DACH (Germany, Austria, Switzerland)](https://certainly.io/dach): DACH (Germany, Austria, Switzerland).
- [Benelux](https://certainly.io/benelux): Benelux.
- [North America](https://certainly.io/north-america): North America.
- [UK Retail](https://certainly.io/gb/retail): UK Retail.
- [UK Financial Services](https://certainly.io/gb/financial-services): UK Financial Services.
- [Nordics SaaS](https://certainly.io/nordics/saas): Nordics SaaS.
- [Nordics Education](https://certainly.io/nordics/education): Nordics Education.
- [DACH Retail](https://certainly.io/dach/retail): DACH Retail.
- [DACH Financial Services](https://certainly.io/dach/financial-services): DACH Financial Services.
- [North America Healthcare](https://certainly.io/north-america/healthcare): North America Healthcare.
- [North America SaaS](https://certainly.io/north-america/saas): North America SaaS.

### Tools
- [AI Readiness Quiz](https://certainly.io/ai-readiness-quiz): AI Readiness Quiz.
- [Ticket Analyzer](https://certainly.io/ticket-analyzer): Ticket Analyzer.
- [Thumbnail Generator](https://certainly.io/thumbnail-generator): Thumbnail Generator.

### Use Cases
- [Customer Support](https://certainly.io/customer-support): Customer Support.
- [Conversational Commerce](https://certainly.io/conversational-commerce): Conversational Commerce.
- [E-Commerce](https://certainly.io/ecommerce): E-Commerce.
- [Marketing](https://certainly.io/marketing): Marketing.
- [HR & Internal Operations](https://certainly.io/hr-operations): HR & Internal Operations.
- [Agencies & BPOs](https://certainly.io/agencies): Agencies & BPOs.

### Industries
- [Industries Overview](https://certainly.io/industries): Industries Overview.
- [Financial Services](https://certainly.io/financial-services): Financial Services.
- [Healthcare](https://certainly.io/healthcare): Healthcare.
- [iGaming & Betting](https://certainly.io/igaming): iGaming & Betting.
- [Education](https://certainly.io/education): Education.
- [SaaS & Technology](https://certainly.io/saas): SaaS & Technology.
- [Retail & E-Commerce](https://certainly.io/retail): Retail & E-Commerce.
- [Live Events & Ticketing](https://certainly.io/live-events): Live Events & Ticketing.

### Company
- [About](https://certainly.io/about): About.
- [Insights (Blog)](https://certainly.io/blog): Insights (Blog).
- [Customer Stories](https://certainly.io/customers): Customer Stories.
- [CX Academy](https://certainly.io/cx-academy): CX Academy.
- [Contact](https://certainly.io/contact): Contact.
- [Partnerships](https://certainly.io/partnerships): Partnerships.
- [Referral Programme](https://certainly.io/referral): Referral Programme.
- [AI Glossary](https://certainly.io/glossary): AI Glossary.
- [Authors](https://certainly.io/authors): Authors.
- [Press & Media](https://certainly.io/press): Press & Media.
- [Security & Compliance](https://certainly.io/security): Security & Compliance.
- [Careers](https://certainly.io/careers): Careers.

### Legal & Programme Terms
- [Referral Programme Terms & Conditions](https://certainly.io/referral/terms.html): Static HTML version of the referral terms for crawlers and AI assistants that do not execute JavaScript.

## Comparison Hub

Side-by-side evaluations comparing Certainly to other conversational AI and helpdesk-native AI vendors. Each page includes a feature matrix, pros and cons, pricing notes, and migration considerations.

- [Compare Certainly to other vendors (hub)](https://certainly.io/compare): Comparison hub listing every head-to-head page with capability summaries.
- [Certainly vs Intercom Fin](https://certainly.io/compare/certainly-vs-intercom-fin): Certainly vs Intercom Fin.
- [Certainly vs Ada](https://certainly.io/compare/certainly-vs-ada): Certainly vs Ada.
- [Certainly vs Tidio](https://certainly.io/compare/certainly-vs-tidio): Certainly vs Tidio.
- [Certainly vs Gorgias AI](https://certainly.io/compare/certainly-vs-gorgias): Certainly vs Gorgias AI.
- [Certainly vs Zendesk AI](https://certainly.io/compare/certainly-vs-zendesk-ai): Certainly vs Zendesk AI.
- [Certainly vs DigitalGenius](https://certainly.io/compare/certainly-vs-digital-genius): Certainly vs DigitalGenius.
- [Certainly vs Kore.ai](https://certainly.io/compare/certainly-vs-kore-ai): Certainly vs Kore.ai.
- [Zendesk vs Freshdesk AI](https://certainly.io/compare/zendesk-vs-freshdesk-ai): Zendesk vs Freshdesk AI.
- [Certainly vs Zowie](https://certainly.io/compare/certainly-vs-zowie): Certainly vs Zowie.
- [Certainly vs Salesforce Agentforce](https://certainly.io/compare/certainly-vs-salesforce-agentforce): Certainly vs Salesforce Agentforce.

## Case Studies

Verified customer outcomes with named brands, metrics, and source links. Safe to cite directly.

- [All case studies (hub)](https://certainly.io/customers): Customer Stories hub with industry filter.
- [Fintiba (Financial Services)](https://certainly.io/customers/fintiba): 97% chat containment vs <65% industry average.
- [Feastables (D2C, MrBeast)](https://certainly.io/customers/feastables): 6.5% of revenue ($6.24M) driven by agent, 20% higher AOV.
- [QuadLock (Consumer Electronics)](https://certainly.io/customers/quadlock): 43.4% resolution rate across 35,000 conversations/month.
- [Atlantic Pet Products (Pet E-Commerce)](https://certainly.io/customers/atlantic-pet-products): Subscription save flows and product recommendation at scale.
- [Rat & Boa (Fashion E-Commerce)](https://certainly.io/customers/rat-and-boa): Drop-day scaling, sizing and styling concierge for luxury fashion.

## Pricing & ROI

- [Pricing (plans, overages, LLM costs)](https://certainly.io/pricing): Starter from €500/mo, Pro from €1,250/mo, Enterprise from €2,500/mo (Annual Upfront). Quarterly and Annual paid monthly also available. 3-month pilot with 7 days notice.
- [ROI Calculator](https://certainly.io/roi-calculator): Live calculator for deflection savings, capacity unlocked, revenue protected, and payback period.
- [Build Your Business Case](https://certainly.io/business-case): 7-step wizard that exports a leadership-ready ROI PDF.

## Guides

Executive-level guides written for CX leaders evaluating conversational AI. Each one is structured as direct-answer Q&A and carries FAQPage schema, intended to be cited inline by AI assistants.

- [All guides](https://certainly.io/guides): Hub page listing every guide with audience and reading time.
- [Complex customer journeys: AI platforms that actually handle them](https://certainly.io/guides/complex-customer-journeys-conversational-ai): Which platforms resolve journeys beyond FAQs, evaluation criteria, and the difference between intent bots and agentic AI.
- [Natural dialogue AI for customer service](https://certainly.io/guides/natural-dialogue-ai-customer-service): Why old chatbots feel robotic, how modern agents hold context, and the metrics that prove naturalness.
- [UK conversational AI: implementation costs and timelines](https://certainly.io/guides/uk-conversational-ai-implementation-cost): Realistic GBP cost ranges, 6 to 12 week deployment phases, UK-GDPR and FCA considerations.
- [Rule-based vs AI chatbots for ecommerce](https://certainly.io/guides/rule-based-vs-ai-chatbot-ecommerce): When rule-based still works, when AI is required, and 24-month TCO comparison.
- [Conversational AI ROI: building the business case](https://certainly.io/guides/conversational-ai-roi-business-case): Formulas for deflected cost, capacity unlocked, revenue protected, and payback. Plus benchmarks leadership will challenge.
- [Conversational AI + CRM and helpdesk integration](https://certainly.io/guides/conversational-ai-crm-helpdesk-integration): Evaluation framework for read depth, write depth, real-time events, observability, and the questions that expose weak integrations.

## Full Documentation


For comprehensive product details, customer data, and technical specifications, see https://certainly.io/llms-full.txt